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- Tasks: Lead the complaints handling team and oversee complaint management across international operations.
- Company: Renowned insurance organisation with a strong reputation for client trust.
- Benefits: Competitive salary and hybrid work model for flexibility.
- Why this job: Make a real impact on client satisfaction and uphold regulatory standards.
- Qualifications: Significant experience in complaints management and strong leadership skills.
- Other info: Join a dynamic team and enhance your career in a respected industry.
The predicted salary is between 43200 - 72000 £ per year.
A renowned insurance organisation is looking for a Complaints Manager to lead their complaints handling team in London. This role involves overseeing complaint management across international operations and ensuring that processes meet regulatory standards.
The ideal candidate will have significant experience in complaints management and strong leadership capabilities, contributing to the organisation's reputation and client trust.
A competitive salary is offered, along with the opportunity to work in a hybrid model.
Complaints & Conduct Risk Lead | London (Hybrid) employer: iO Associates
Contact Detail:
iO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints & Conduct Risk Lead | London (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent news. This shows you’re genuinely interested and helps you tailor your answers to align with their mission, especially in complaints management.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully managed complaints or led a team. These anecdotes will help you stand out during interviews and demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints & Conduct Risk Lead | London (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management and leadership. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints & Conduct Risk Lead role. Share specific examples of how you've successfully managed complaints and led teams.
Showcase Your Regulatory Knowledge: Since this role involves ensuring compliance with regulatory standards, make sure to mention any relevant experience or knowledge you have in this area. We love candidates who understand the ins and outs of the industry!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at iO Associates
✨Know Your Complaints Management Inside Out
Make sure you brush up on your knowledge of complaints management processes and regulatory standards. Be ready to discuss specific examples from your past experience where you've successfully handled complaints, as this will show your expertise and understanding of the role.
✨Demonstrate Leadership Skills
Since this role involves leading a team, prepare to showcase your leadership capabilities. Think of instances where you've motivated a team or resolved conflicts effectively. Highlighting these experiences will help the interviewers see you as a strong candidate for the position.
✨Understand the Company’s Values
Research the insurance organisation's values and mission. During the interview, align your answers with their core principles, especially around client trust and reputation. This shows that you’re not just looking for any job, but that you genuinely want to contribute to their success.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company’s approach to complaints management and how they measure success. This not only demonstrates your interest in the role but also helps you gauge if the company is the right fit for you.
