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- Tasks: Lead user research for a data-sharing product across government departments.
- Company: User Centred Design Consultancy focused on impactful projects.
- Benefits: Competitive daily rate, largely remote work, and potential contract extension.
- Other info: Collaborative agile environment with opportunities to influence senior stakeholders.
- Why this job: Shape operational strategy and make a difference in sensitive environments.
- Qualifications: Active SC Clearance and proven user research experience in secure settings.
SC Cleared User Researcher x 2 £500 p/d Outside IR35 Initial 3 month contract with a 6 month extension likely. Largely remote with some expensed travel.
Overview
iO Associates are working on an exclusive basis with a User Centred Design Consultancy to search for 2 x experienced SC Cleared User Researchers for 2 x discovery phase workstreams for a data-sharing product spanning two government departments. The product will inform and shape operational strategy, requiring a strong understanding of complex, sensitive environments and stakeholder landscapes.
Key Responsibilities
- Lead and deliver end-to-end user research activities during discovery
- Design and execute appropriate research methods (e.g. interviews, contextual enquiries, workshops)
- Engage with a wide range of stakeholders, including operational users, policy, and technical teams
- Translate complex user needs into clear, actionable insights
- Support the definition of user journeys, pain points, and opportunities across departmental boundaries
- Present findings in a compelling and accessible way to inform strategic decision-making
- Collaborate closely with product, design, and delivery teams in an agile environment
Essential Skills & Experience
- Active SC Clearance (UKSV Security Clearance)
- Proven experience delivering user research in government or highly secure environments
- Strong discovery-phase experience, particularly in complex or cross-organisational services
- Ability to work with sensitive data and navigate constrained research environments
- Experience influencing senior stakeholders and shaping strategy through insights
- Excellent communication, facilitation, and storytelling skills
Desirable
- Experience working on data-sharing, interoperability, or cross-departmental services
- Familiarity with GDS standards and service design principles
Please don't hesitate to apply if you're an SC Cleared User Researcher as my client wants to interview WC 11th May.
Usability Experts in Central employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Usability Experts in Central
✨Tip Number 1
Network like a pro! Reach out to your connections in the user research field, especially those who have experience in government or secure environments. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your storytelling skills. You’ll need to present your findings in a compelling way, so practice explaining your past projects and how they shaped strategy. Make it engaging!
✨Tip Number 3
Don’t underestimate the power of research methods! Be ready to discuss various techniques you’ve used, like interviews and workshops. Tailor your examples to show how you’ve navigated complex environments and influenced stakeholders.
✨Tip Number 4
Apply through our website! We’re all about making the process easier for you. Plus, it shows you’re serious about landing that SC Cleared User Researcher role. Let’s get you in front of the right people!
We think you need these skills to ace Usability Experts in Central
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Usability Expert. Highlight your experience in user research, especially in government or secure environments, and showcase any relevant projects that demonstrate your skills.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background aligns with the key responsibilities and essential skills mentioned in the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects your ability to present findings clearly. Use concise language and structure your application well to demonstrate your storytelling skills.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IO Associates
✨Know Your User Research Inside Out
Make sure you brush up on your user research methodologies, especially those relevant to government and secure environments. Be ready to discuss how you've designed and executed research methods like interviews and workshops in the past.
✨Understand the Stakeholder Landscape
Familiarise yourself with the types of stakeholders you might encounter, from operational users to policy teams. Think about how you can engage them effectively and translate their complex needs into actionable insights.
✨Showcase Your Communication Skills
Prepare to present your findings in a clear and compelling way. Practice storytelling techniques that will help you convey your insights to senior stakeholders, ensuring they understand the strategic implications of your research.
✨Be Agile and Collaborative
Highlight your experience working in agile environments and collaborating with product, design, and delivery teams. Be ready to discuss how you adapt your research approach based on team feedback and project needs.