Job Description
2nd Line IT Support Technician | Bristol | Permanent | Up to £35,000 (depending on experience)
We're recruiting for a 2nd Line IT Support Technician to join a busy Technology team committed to delivering a high-quality user experience. You'll provide 2nd line and desktop support across a c.1,400-user environment, working with modern hardware, software and infrastructure technologies.
This is a great role for someone who enjoys hands-on troubleshooting, strong ticket ownership, and wants exposure to more technical and infrastructure work over time.
Essential requirements:
- Experience in a similar 2nd line/desktop support role
- Confident supporting users at all levels with strong customer service and stakeholder management
- Good working knowledge of Windows 10,Microsoft 365, Windows Server 2019/2022, Active Directory/Entra ID and Group Policy
- Core networking fundamentals: DNS, DHCP, IP Networking & telephony basics
- Self-motivated, methodical and organised
- Logical problem-solver with a "see it through" approach
Please note that this role is based in Bristol 5 days per week and there will be travel to Cardiff & Plymouth twice a month - all expenses are paid.
On top of a highly competitive salary, they offer a superb package including private medical insurance, excellent holiday options, and a strong, genuine commitment to employee well-being. Please note that is company does not provide sponsorship, so you must have the right to work in the UK.
If you have the right experience, please apply now!
2nd Line IT Support Technician in Bristol employer: IO Associates
Join a leading engineering organisation that values innovation and excellence, offering a dynamic work culture where your contributions directly impact high-performance solutions in safety-critical environments. With a strong focus on employee growth, you will have the opportunity to mentor fellow engineers and shape technical direction while working in an Agile/SAFe environment. Located in the UK, this role provides a unique chance to be part of cutting-edge projects in defence, aerospace, and industrial technology, ensuring a rewarding and meaningful career path.
