At a Glance
- Tasks: Provide high-level technical support and manage infrastructure improvement projects.
- Company: Join a dynamic team in a modern enterprise environment in Bath, UK.
- Benefits: Enjoy a hybrid work pattern, competitive salary, and opportunities for professional growth.
- Other info: Perfect for those who thrive in a hands-on, fast-paced tech environment.
- Why this job: Make a real impact by working with cutting-edge cloud and security technologies.
- Qualifications: Strong experience in Microsoft Azure, networking, and troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
We're hiring a 3rd / 4th Line Engineer to join a busy Service Delivery team supporting a modern enterprise infrastructure environment. This role combines high-level technical support, infrastructure improvement projects, and BAU operations across cloud, networking, security, and Microsoft technologies.
Key Responsibilities
- Provide 3rd / 4th line support and technical escalation management
- Support and maintain cloud, server, networking, and security infrastructure
- Work on infrastructure improvement and modernisation projects
- Manage backups, disaster recovery, monitoring, and security tooling
- Troubleshoot performance, reliability, and connectivity issues
- Work with vendors and third parties to resolve incidents and deliver projects
- Produce and maintain technical documentation
Required Experience
- Strong experience across:
- Microsoft Azure & Microsoft 365
- Active Directory & Windows Server
- VMware infrastructure
- Networking, Wi-Fi, firewalls & SDWAN
- Veeam, Zerto & backup solutions
- Intune, Exchange Online & infrastructure security
- Experience with Aruba networking technologies would be beneficial.
Key Attributes
- Strong troubleshooting and problem-solving skills
- Comfortable owning technical escalations through to resolution
- Customer-focused with strong communication skills
- Able to balance BAU support alongside project work
- Proactive and improvement-driven mindset
If you enjoy working in a hands-on 3rd / 4th line infrastructure role across cloud, networking, and security technologies, this is a strong long-term opportunity.
3rd / 4th Line Engineer in Bath employer: IO Associates
Join a dynamic team in Bath as a 3rd / 4th Line Engineer, where you'll thrive in a supportive work culture that values innovation and collaboration. With a hybrid working model, you can enjoy the flexibility of remote work while engaging in exciting infrastructure improvement projects that foster your professional growth. Our commitment to employee development and a customer-focused approach makes us an excellent employer for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd / 4th Line Engineer in Bath
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in Bath to connect with other professionals. You never know who might be looking for a 3rd / 4th Line Engineer just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your expertise in Microsoft Azure, networking, or security. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for the technical interview! Brush up on troubleshooting scenarios and be ready to discuss how you've handled escalations in the past. We want to see your problem-solving skills in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 3rd / 4th Line Engineer in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Azure, Active Directory, and all the other tech skills mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky technical issues in the past. We love seeing candidates who can own escalations and drive them to resolution, so don’t hold back!
Be Customer-Focused:Since this role involves a lot of communication, make sure to highlight your customer service skills. We appreciate candidates who can balance technical expertise with a friendly approach to support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Service Delivery team!
How to prepare for a job interview at IO Associates
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Microsoft 365, and the other technologies mentioned in the job description. Be ready to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Think about times when you had to manage escalations or resolve performance and connectivity problems, and be ready to explain your thought process.
✨Communicate Like a Pro
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate with non-technical stakeholders, so think about how you can make your explanations clear and concise.
✨Demonstrate Your Improvement Mindset
Be prepared to discuss any infrastructure improvement projects you've worked on. Highlight your proactive approach to identifying areas for enhancement and how you've implemented changes that benefited the organisation.
