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- Tasks: Provide L1 & L2 support, manage incidents, and troubleshoot hardware/software issues.
- Company: Leading UK tech firm specialising in secure systems and advanced engineering solutions.
- Benefits: Competitive salary up to £65K, hybrid work model, and career development opportunities.
- Other info: Dynamic environment with strong stakeholder communication and excellent growth potential.
- Why this job: Join a mission-driven team tackling real-world challenges with cutting-edge technology.
- Qualifications: Active SC clearance and experience in service desk support required.
The predicted salary is between 65000 - 65000 £ per year.
Hampshire - Hybrid
Up to 65K per annum
Service Desk Engineer - Security Cleared is required for a UK-based technology organisation delivering advanced engineering, cyber, and data-driven solutions to government and commercial clients. The company specialises in secure systems, communications, artificial intelligence, and mission-critical software that support defence programmes.
You will provide L1 & L2 service desk support, managing incidents, requests, and troubleshooting hardware/software issues while ensuring timely resolution and escalation. You will be the primary point of contact, maintaining strong stakeholder communication, documentation, and service reporting.
Skills:
- Active SC clearance.
- Experience in ticket logging.
- Experience providing L1 & L2 desk support.
- Knowledge of ITIL (v3 or v4).
This is an excellent opportunity to work for an international company with decades of technical expertise, it combines research-led innovation with practical deployment to solve real-world challenges. Apply with your UPDATED CV on the link below or contact us if you want to know more about the role and company.
Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role.
Service Desk Engineer - Security Cleared in Basingstoke employer: IO Associates
Contact Detail:
IO Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - Security Cleared in Basingstoke
✨Tip Number 1
Get your networking game on! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview like it’s a mission! Research the company’s projects and values, especially in cyber and defence. We want to show that we’re not just another candidate but someone who genuinely cares about their work.
✨Tip Number 3
Practice common interview questions related to service desk support. Think about how we’ve handled tricky situations in the past. Being ready with examples will help us stand out as a confident and capable candidate.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Service Desk Engineer - Security Cleared in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with L1 & L2 support, ticket logging, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Show Off Your Security Clearance: Since this role requires active SC clearance, don’t forget to mention it prominently in your application. It’s a key requirement, and we need to know you’ve got it sorted!
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. A bit of warmth can go a long way in making your application stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at IO Associates
✨Know Your Stuff
Make sure you brush up on your L1 & L2 service desk support skills. Be ready to discuss your experience with ticket logging and troubleshooting hardware/software issues. The more specific examples you can provide, the better!
✨Understand ITIL
Since knowledge of ITIL (v3 or v4) is a key requirement, take some time to review the principles and practices. Be prepared to explain how you've applied ITIL in your previous roles, as this will show your understanding and commitment to best practices.
✨Communicate Clearly
As the primary point of contact, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Think about how you would explain complex technical issues to non-technical stakeholders.
✨Show Your Security Clearance
Since active SC clearance is a must-have, be ready to discuss your clearance status confidently. Highlight any relevant experiences that demonstrate your ability to handle sensitive information securely.