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- Tasks: Be the go-to person for customer support, solving tech issues and providing excellent service.
- Company: Join a growing tech business dedicated to supporting the healthcare sector.
- Benefits: Enjoy hybrid working, personal development time, private healthcare, and extra days off.
- Why this job: Perfect for problem solvers who thrive in a supportive, fast-paced environment with great team culture.
- Qualifications: Great IT skills, problem-solving mindset, and strong communication abilities; SQL experience is a plus.
- Other info: Hybrid role requires commuting to Lincolnshire office twice a week.
The predicted salary is between 22000 - 33000 £ per year.
Role: Support Analyst Type: Permanent Salary: £27,500 Location: Hybrid – remote with travel twice per week We\’re looking for a friendly and tech-savvy Support Analyst to join a growing tech business that supports the healthcare sector. This is a hybrid role, with the expectation of being in the office in Lincolnshire at least two days a week, so you\’ll need to be within a reasonable commute. You\’ll be the first port of call for customers when they need help – answering queries over the phone and email, figuring out what\’s gone wrong, and getting it sorted as quickly as possible (all while keeping your cool and providing excellent customer service). Responsibilities: Providing first-line support to customers via phone and email Investigating and troubleshooting technical issues Running SQL updates to fix data issues and create custom reports Logging and managing support tickets through the system Escalating issues when needed and keeping customers updated Working closely with the wider team to keep service at a high standard Skills: Great all-round IT skills Someone who loves solving problems and can think on their feet Brilliant communication skills – both written and verbal Good at juggling multiple tasks and prioritising under pressure Previous application support experience is a bonus (but not essential) Experience with SQL is an advantage (but not essential) Benefits: You\’ll be joining a supportive company where personal development is encouraged. Alongside a competitive salary, you\’ll get: Hybrid working with flexibility Time set aside weekly for personal development In-house L&D team to upskill you throughout your career Private healthcare, pension, and other benefits Extra days off for your birthday and volunteering Regular team socials and company events If you\’re ready to put your problem-solving skills to good use in a supportive, fast-paced tech environment, we\’d love to hear from you.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Support Analyst - Hybrid - £27,500 employer: iO Associates - UK/EU
Contact Detail:
iO Associates - UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - Hybrid - £27,500
✨Tip Number 1
Familiarise yourself with common technical issues in the healthcare sector. Understanding the specific challenges faced by users in this field will help you provide better support and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your SQL skills, even if they're not essential. Being able to run updates and create custom reports can set you apart from other candidates, so consider taking a quick online course or practicing with sample databases.
✨Tip Number 3
Prepare for role-play scenarios that test your problem-solving and communication skills. Practising how to handle customer queries and technical issues can help you feel more confident during the interview process.
✨Tip Number 4
Network with current or former employees of the company. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Support Analyst - Hybrid - £27,500
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous support roles or technical skills. Emphasise your problem-solving abilities and communication skills, as these are crucial for the Support Analyst position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work in the healthcare tech sector and how your skills align with the job requirements.
Highlight Technical Skills: If you have experience with SQL or any other relevant technologies, be sure to mention them. Even if you don't have extensive experience, showing a willingness to learn can set you apart from other candidates.
Showcase Customer Service Experience: Since the role involves providing excellent customer service, include examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to keep calm under pressure.
How to prepare for a job interview at iO Associates - UK/EU
✨Showcase Your Problem-Solving Skills
As a Support Analyst, you'll need to demonstrate your ability to troubleshoot and resolve issues efficiently. Prepare examples from your past experiences where you successfully solved technical problems or provided excellent customer service.
✨Familiarise Yourself with SQL
While SQL experience is not essential, having a basic understanding can set you apart. Brush up on SQL basics and be ready to discuss how you might use it in the role, especially for running updates and creating reports.
✨Practice Your Communication Skills
Since you'll be the first point of contact for customers, strong communication skills are crucial. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to ensure you can convey technical information effectively.
✨Demonstrate Your Adaptability
This role requires juggling multiple tasks under pressure. Be prepared to discuss how you've managed competing priorities in the past and how you stay organised while maintaining high service standards.
