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- Tasks: Provide deskside support and troubleshoot technology issues for users.
- Company: Join a leading engineering firm making waves in the tech industry.
- Benefits: Enjoy a competitive hourly rate and the chance to work in a dynamic environment.
- Why this job: Gain valuable experience in IT while working with cutting-edge technology and a supportive team.
- Qualifications: Must have SC Clearance, 4 years in IT Service Management, and 2nd Line Support experience.
- Other info: This is a full-time role based in Bristol with an initial 6-month contract.
Role: Deskside & Technology Support Analyst
Clearance: SC Cleared minimum, can take DV
Location: Bristol
Hourly Rate: £34 via Umbrella
Contract Duration: 6 Months initial
I have partnered with an Engineering firm who are looking for SC Cleared Support professionals to join them on a contract basis. Please note, this is a full-time role in Bristol in which you'll need an Active SC Clearance to be considered.
Experience Required
- Essential:
- At least 4 years' experience in IT Service Management principles and processes
- 2nd Line Support experience
- High level of proficiency and knowledge of working in a Corporate IT environment
- Experience in working to (and exceeding) Service Level Agreements
- Qualifications: Certification from Microsoft
- ITIL V3/4 Foundation Qualification
- Working knowledge of Service Now
- Customer Service Experience
If you're interested, please do apply to this role with your most up to date CV as I will be calling through applications in order of receipt.
Deskside & Technology Support Analyst (SC Cleared) - Bristol employer: iO Associates - UK/EU
Contact Detail:
iO Associates - UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside & Technology Support Analyst (SC Cleared) - Bristol
✨Tip Number 1
Make sure to highlight your SC Clearance status prominently in your application. Since this role specifically requires active SC Clearance, it's crucial that potential employers see this right away.
✨Tip Number 2
Prepare to discuss your experience with IT Service Management principles and processes in detail. Be ready to provide examples of how you've successfully managed 2nd Line Support and exceeded Service Level Agreements in previous roles.
✨Tip Number 3
Familiarise yourself with the tools mentioned in the job description, such as Service Now. If you have experience with these tools, be prepared to discuss specific instances where you've used them effectively in a corporate IT environment.
✨Tip Number 4
Emphasise your customer service skills during any interviews or discussions. This role requires a high level of interaction with users, so showcasing your ability to communicate effectively and resolve issues will set you apart.
We think you need these skills to ace Deskside & Technology Support Analyst (SC Cleared) - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT Service Management and 2nd Line Support. Emphasise your proficiency in a Corporate IT environment and any achievements related to Service Level Agreements.
Highlight Your Clearance: Clearly state your SC Clearance status at the top of your CV or cover letter. This is a crucial requirement for the role, so make it easy for the employer to see that you meet this criterion.
Showcase Relevant Certifications: If you have certifications from Microsoft or ITIL V3/4, be sure to include them prominently. Mentioning these qualifications can set you apart from other candidates.
Craft a Strong Cover Letter: In your cover letter, explain why you're a great fit for the Deskside & Technology Support Analyst role. Discuss your customer service experience and how it relates to the job requirements, and express your enthusiasm for the position.
How to prepare for a job interview at iO Associates - UK/EU
✨Showcase Your IT Service Management Experience
Make sure to highlight your experience with IT Service Management principles and processes. Be prepared to discuss specific examples from your past roles where you successfully managed service delivery and exceeded Service Level Agreements.
✨Demonstrate Your Technical Proficiency
Since the role requires a high level of proficiency in a Corporate IT environment, be ready to talk about the technologies and tools you've worked with. Mention any relevant certifications, especially from Microsoft or ITIL, as these will strengthen your candidacy.
✨Prepare for Customer Service Scenarios
Customer service experience is essential for this role. Think of situations where you provided exceptional support or resolved conflicts effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Importance of Security Clearance
Since an active SC clearance is mandatory, be prepared to discuss your clearance status and any relevant security protocols you've adhered to in previous positions. This shows your understanding of the importance of security in the role.
