At a Glance
- Tasks: Manage accounts and provide top-notch customer service to our clients.
- Company: Join a family-run business that's part of a global franchise with a strong reputation.
- Benefits: Enjoy 25 days holiday, private medical insurance, and ongoing training.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Be a key player in a growing company and make a real difference for clients.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
At InXpress, our continued growth means that we are now recruiting a talented individual with a “can-do" attitude to occupy a full-time account manager role that is office-based in Edinburgh. Family-run, we’re the 4th largest business within a global franchise operation of over 470 offices worldwide, and are currently the UK Franchise of the Year. Working with our major carrier partners such as DHL, UPS, and FedEx, we provide worldwide shipping and logistics services to small and medium-sized businesses.
- Customer service-oriented
- Excellent phone manner with strong communication and interpersonal skills
- Be able to work on own initiative with minimal supervision
- Coach and train customers to use our online portal
- Be perceived as a remote extension of our customer's business
- Ongoing training and coaching
~ 25 days holiday plus 8 statutory holidays
~ Private medical insurance
Manager-Account Manager in Edinburgh employer: InXpress Edinburgh
At InXpress, we pride ourselves on being a family-run business that values a supportive and collaborative work culture. As the UK Franchise of the Year, we offer our employees exceptional growth opportunities, ongoing training, and a generous benefits package including 25 days of holiday and private medical insurance. Located in the vibrant city of Edinburgh, we provide a dynamic environment where your contributions are recognised and you can truly make a difference in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Manager-Account Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an account manager role, and who knows? They might just have the perfect lead for you.
✨Tip Number 2
Prepare for those interviews! Research InXpress and their major carrier partners like DHL and UPS. Show them you know your stuff and can bring that 'can-do' attitude they’re after.
✨Tip Number 3
Practice your phone manner! Since communication is key for this role, grab a friend and do some mock calls. Get comfortable with explaining how you’d coach customers to use the online portal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Manager-Account Manager in Edinburgh
Some tips for your application 🫡
Show Your Can-Do Attitude:Make sure your application reflects that positive, can-do attitude we’re looking for. Use examples from your past experiences to show how you tackle challenges head-on and get things done!
Highlight Your Communication Skills:Since this role involves a lot of interaction with customers, emphasise your strong communication and interpersonal skills. Share specific instances where you’ve successfully communicated complex information or resolved customer issues.
Demonstrate Initiative:We love self-starters! In your application, mention times when you took the initiative to solve a problem or improve a process. This shows us you can work independently and make a real impact.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at InXpress Edinburgh
✨Show Your Can-Do Attitude
In your interview, make sure to highlight your positive mindset and willingness to tackle challenges. Share specific examples from your past experiences where you demonstrated a proactive approach, especially in customer service or account management.
✨Master the Communication Game
Since strong communication skills are key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your phone manner and interpersonal skills, ensuring you come across as approachable and professional.
✨Know Your Stuff About Logistics
Familiarise yourself with the logistics industry and the major carriers like DHL, UPS, and FedEx. Being able to discuss their services and how they relate to small and medium-sized businesses will show that you're genuinely interested in the role and understand the company's operations.
✨Demonstrate Initiative and Independence
Prepare to discuss times when you've successfully worked independently or taken the initiative in previous roles. This will reassure the interviewers that you can thrive with minimal supervision and be a reliable extension of their customers' businesses.
