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- Tasks: Manage customer orders, ensure timely dispatch, and provide top-notch customer service.
- Company: Join a dynamic team at Bee Health, a leader in the health sector.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and continuous improvement.
- Why this job: Be the key contact for major clients and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 30000 ÂŁ per year.
The Senior Planning & Fulfilment Administrator is enthusiastic and hardworking. With experience in a customer services and sales driven role, reliable, computer literate, have a good attention to detail, analytical and excellent communication skills. A great telephone manner and someone who can multi-task and prioritise their workload. Thrives in a very busy but productive work environment.
Roles & Responsibilities:
- Contract order inputting, including working closely with planning to ensure the orders are inputted with a correct delivery date in line with capacity.
- Daily contract order dispatch, including the sending of dispatch notes, CofA and CofC’s.
- Responsible for producing and distributing a weekly and monthly dispatch report.
- Full vet process including working closely with planning to plan these products in good time to reduce the amount of bulk and finished goods on stock awaiting vet approval.
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction.
- Provide support on reporting the at-risk customer service tracker and issuing to the relevant departments.
- Support on the customer OTIF report and issuing to the Operations Director & Supply Chain Manager.
- Working with the Supply Chain Manager to ensure we are delivering a “World Class” level of Customer Service.
- Managing projects to ensure we are improving our OTIF levels for all our Customers.
- Ownership of key customer order trackers, being the main point of contact for the Top 5 Customer Accounts from a Customer service perspective and attending weekly and monthly account calls.
- Sending product specs to customers at their request.
- Scanning and filing on system all proof of export, Proof of delivery and delivery notes.
- Arranging and creating commercial invoices and any other export documents where required for customers.
- Updating and chasing artwork boards with the sales team to ensure plans are not affected with delays.
- Processing credit notes for customers when required.
- Booking in and arranging loads for bulk orders when required.
- Complete FDA prior notices for shipments to the USA.
- Escalating and responding to all customer complaints in a timely manner.
- Ensure orders are aligned with the production plans, and customers are notified of all delays.
- Monitoring order shortages and ensuring customers are made aware prior to dispatch.
- Communicating with customers and responding to all queries within a reasonable timeframe.
The above is not an exhaustive list of duties required. You will be required to undertake any other reasonable duties in line with the purpose of the role.
Hours of Work: Monday to Friday 9am - 5pm
Salary: circa ÂŁ30,000 depending on experience.
Senior Planning and Fulfilment Administrator in Bridlington employer: Inw Group
Contact Detail:
Inw Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Planning and Fulfilment Administrator in Bridlington
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or family. Focus on common questions related to planning and fulfilment roles, and don’t forget to highlight your customer service skills and attention to detail.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work or projects that demonstrate your analytical abilities and communication skills. This will help you stand out and show that you’re ready to thrive in a busy environment.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. Tailor your application to reflect how your experience aligns with the Senior Planning and Fulfilment Administrator role.
We think you need these skills to ace Senior Planning and Fulfilment Administrator in Bridlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Planning and Fulfilment Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've excelled in similar positions and how you can contribute to our 'World Class' customer service.
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Inw Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Senior Planning and Fulfilment Administrator. Brush up on your knowledge of order inputting, dispatch processes, and customer service excellence. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've handled customer queries or complaints in the past. This will demonstrate your ability to thrive in a busy environment while maintaining a great telephone manner.
✨Be Ready to Multi-task
The job involves juggling multiple tasks, so be prepared to discuss how you prioritise your workload. Think of specific instances where you successfully managed competing deadlines or projects. This will highlight your organisational skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for planning and fulfilment, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.