At a Glance
- Tasks: Provide onsite and remote IT support, resolving technical issues for users.
- Company: Prestigious international law firm with a strong tech team.
- Benefits: Up to £32,000 salary, career development, and hybrid working.
- Other info: Clear pathways for career progression in a fast-paced, high-performance environment.
- Why this job: Join a supportive environment and grow your IT skills in a professional setting.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills.
The predicted salary is between 32000 - 32000 £ per year.
A prestigious international law firm is seeking two IT Support professionals to join its highly regarded technology function, one on a permanent basis and the other via an initial 6-month fixed-term contract. The IT Support Engineers will be required to provide onsite and remote support to users across all levels within the business.
The IT Support Engineers will be joining an environment that actively supports career development, offering clear pathways to progress within a structured and highly professional IT team. They will be responsible for diagnosing and resolving a variety of technical issues across laptops, desktop hardware, Office 365, Windows, iOS and a suite of legal-sector applications.
Success in this role requires confident communication skills, a proactive approach to problem-solving and the ability to engage effectively with stakeholders. A courteous, calm and solutions-driven attitude will be essential in supporting a fast-paced, high-performance environment.
Essential skills - IT Support Engineer:- Experience working in professional services (Finance, Legal, Insurance)
- Windows troubleshooting experience
- iOS troubleshooting experience
- Troubleshooting document management systems
- Background in delivering IT support
- Strong communication skills
- Experience working with a Law firm
- Intune
- Networking experience
- iManage, Practice Management Systems, BigHand and any other legal applications
If you are interested in joining a supportive and well-established, secure organisation who will offer you the chance for progression then please apply for the IT Support Engineer role with a copy of your latest CV.
IT Support Engineer - up to £32,000 - Hybrid - Central London in West End employer: Involved Solutions
Join a prestigious international law firm in Central London as an IT Support Engineer, where you will thrive in a supportive and professional environment that prioritises career development. With flexible working hours and a commitment to employee growth, this role offers the unique opportunity to engage with cutting-edge technology while providing essential support to a dynamic team. Experience a culture that values proactive problem-solving and effective communication, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - up to £32,000 - Hybrid - Central London in West End
✨Tip Number 1
Network like a pro! Reach out to current employees at the firm or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows or iOS, and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, explain your thought process clearly when discussing technical problems. Remember, it’s not just about fixing issues but also about keeping users informed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Engineer - up to £32,000 - Hybrid - Central London in West End
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially in professional services like finance or legal. We want to see how your skills match the job description, so don’t be shy about showcasing your Windows and iOS troubleshooting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive problem-solving approach and how you’ve successfully communicated with stakeholders in the past. We love a good story!
Show Off Your Soft Skills:While technical skills are crucial, don’t forget to highlight your communication skills and calm attitude under pressure. We’re looking for someone who can engage effectively with users at all levels, so give us examples of how you’ve done this before.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive and professional IT team. Don’t miss out on this opportunity!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows troubleshooting and iOS support. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Communicate Clearly and Confidently
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone without a tech background, as this will demonstrate your ability to engage effectively with stakeholders.
✨Show Your Proactive Side
Prepare examples of times when you took the initiative to solve a problem before it escalated. This could be anything from suggesting improvements to existing processes to implementing new tools that enhanced efficiency. Employers love candidates who take charge!
✨Research the Company Culture
Familiarise yourself with the law firm's values and culture. Understanding their environment will help you tailor your responses and show that you're not just a fit for the role, but also for the team. Plus, it’ll give you some great talking points during the interview!
