At a Glance
- Tasks: Manage complex complaints and casework while improving service delivery.
- Company: Leading Central Government organisation with a focus on strategy and policy engagement.
- Benefits: Competitive daily rate, hybrid working, and valuable experience in public service.
- Other info: Opportunity to work closely with senior stakeholders and drive meaningful change.
- Why this job: Make a real difference by resolving high-profile issues and enhancing user outcomes.
- Qualifications: Experience in managing complaints and strong stakeholder management skills required.
The predicted salary is between 27300 - 36400 £ per year.
A leading Central Government organisation is seeking an experienced Parliamentary Complaints Caseworker to join its Strategy, Policy Engagement team on an initial 6-month contract. This role is responsible for managing complex casework and complaints, investigating operational issues, supporting service improvement, and providing high-quality responses to parliamentary and high-profile enquiries. You will work closely with operational teams and senior stakeholders to resolve complex issues, improve user outcomes and ensure compliance with governance and statutory requirements.
Experience Requirements:
- Proven experience managing complex complaints, casework or high-profile operational issues.
- Experience investigating operational or digital service issues, gathering evidence and identifying root causes.
- Strong stakeholder management skills with the ability to influence and build trusted relationships across multiple teams.
- Experience using qualitative and quantitative data to identify trends and drive service improvements.
- Ability to manage complex cases through to resolution.
Parliamentary & Complaints Caseworker - 6 Month Contract employer: Involved Solutions
Join a leading Central Government organisation that values integrity, collaboration, and professional growth. With a hybrid working model, you will enjoy a supportive work culture that encourages innovation and continuous improvement while making a meaningful impact on public service. This role offers excellent opportunities for career development and the chance to work alongside dedicated professionals committed to enhancing user outcomes and compliance.
