At a Glance
- Tasks: Provide IT support and troubleshoot issues for clients in a dynamic environment.
- Company: A growing Managed Service Provider with a focus on employee development.
- Benefits: Competitive salary, bespoke training, and clear career progression opportunities.
- Other info: Exciting projects and a chance to grow within a thriving company.
- Why this job: Join a supportive team and enhance your IT skills while making a real impact.
- Qualifications: Experience with Active Directory, Office 365, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
Location: Chessington - Fully Onsite
Salary: £30,000 to £40,000 + Benefits
Start date: ASAP
Working hours: 9:00am to 5:30pm and 8:30am to 5:00pm
We are working with a growing Managed Service Provider seeking a motivated 1st / 2nd Line Support Engineer to support their expanding client base. This role will involve a mix of BAU support and project-based work, offering excellent variety and development opportunities.
The 1st / 2nd Line Support Engineer will have a proactive, can-do attitude, strong communication skills and a genuine passion for IT. They are looking for someone eager to learn, develop their technical expertise and progress within the business. The 1st / 2nd Line Support Engineer will receive bespoke training, funded training courses and ongoing support, along with clear opportunities to take on greater responsibility and progress both professionally and financially.
Essential skills:
- Active Directory & Entra ID
- Office 365 - MS Teams, SharePoint, Exchange
- Hardware Support - Break fix and printer set ups
- Knowledge of networking principles - DNS, DHCP, VPN
- Knowledge on Firewall
- Knowledge on backups
- Drivers license
- Willing to learn
- Troubleshooting mindset
- Excellent customer service skills
Desirable skills:
- Group Policies
- Configured Firewalls and switches
- Intune
- Certifications
- MSP Experience
If you're an ambitious 1st / 2nd Line Support Engineer eager to grow your skills and progress within a supportive and expanding MSP environment, apply today with your latest CV to be considered.
Onsite 1st/2nd Line IT Support Engineer – Growth Path employer: Involved Solutions
Join a dynamic Managed Service Provider in Chessington, where your role as a 1st/2nd Line IT Support Engineer will be supported by a culture of continuous learning and professional growth. With bespoke training, funded courses, and clear pathways for advancement, you'll thrive in an environment that values your contributions and encourages a proactive approach to IT support. Enjoy the benefits of a collaborative workplace that prioritises employee development and offers a competitive salary package.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite 1st/2nd Line IT Support Engineer – Growth Path
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect 1st/2nd Line Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or any relevant experience, make sure to highlight them during interviews. Bring examples of how you've tackled troubleshooting or provided excellent customer service – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by researching the company and its clients. Understand their services and think about how your skills in Active Directory, Office 365, and hardware support can benefit them. This shows you're genuinely interested and ready to contribute!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals like you to join our team. Plus, applying directly gives you a better chance of being noticed by hiring managers who appreciate your enthusiasm for growth in the IT field.
We think you need these skills to ace Onsite 1st/2nd Line IT Support Engineer – Growth Path
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge of Active Directory, Office 365, and any relevant IT support experience to catch our eye!
Show Your Passion:We love seeing candidates who are genuinely excited about IT! In your cover letter, share why you’re passionate about technology and how you’ve pursued this interest in your career or studies.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Basics
Brush up on your knowledge of Active Directory, Office 365, and networking principles like DNS and DHCP. Being able to discuss these topics confidently will show that you’re ready for the technical challenges of the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about a time when you resolved a tricky problem or provided excellent customer service – this will highlight your proactive attitude and troubleshooting mindset.
✨Demonstrate Your Eagerness to Learn
Since the company values growth and development, express your enthusiasm for learning new technologies and skills. Mention any relevant courses or certifications you’re interested in pursuing, as this shows you're committed to your professional growth.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s training programmes and opportunities for advancement. This not only shows your interest in the role but also helps you gauge if the company is the right fit for your career aspirations.
