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For Companies At a Glance
- Tasks: Provide essential IT support for Windows, Mac, and mobile devices in a hybrid model.
- Company: Public sector organisation focused on delivering high-quality IT services.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in user support and service delivery.
- Qualifications: Experience in IT support and excellent communication skills.
- Other info: Be part of a multi-departmental setup with diverse challenges.
The predicted salary is between 30000 - 42000 £ per year.
A public sector organization is seeking a Service Desk Analyst to provide essential IT support within a hybrid working model in Norwich. This role involves helping users across various devices including Windows and macOS laptops, smartphones, and Google Cloud tools.
The ideal candidate should thrive in a user-facing role, handling incidents efficiently, and ensuring high-quality technical assistance and service delivery. This position is a critical part of maintaining effective IT services within a multi-departmental setup.
Hybrid Service Desk Analyst - Windows, Mac & Mobile Support in Norwich employer: Involved Solutions
Contact Detail:
Involved Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - Windows, Mac & Mobile Support in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in public sector organisations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows, macOS, and mobile support. We want you to shine when they ask about troubleshooting incidents!
✨Tip Number 3
Show off your soft skills! Being user-facing means communication is key. Practice explaining complex tech issues in simple terms, so you can demonstrate your ability to connect with users effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Service Desk Analyst - Windows, Mac & Mobile Support in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, Mac, and mobile support. We want to see how you've tackled user issues in the past, so don’t hold back on those examples!
Showcase Your Communication Skills: Since this role is all about user-facing support, let us know how you communicate effectively with users. Share any experiences where you’ve turned a frustrated user into a happy one!
Highlight Relevant Tools: Mention any experience you have with Google Cloud tools or similar platforms. We’re keen to see how familiar you are with the tech we use, so make it clear in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and mobile support. Be ready to discuss common issues users face with these systems and how you would resolve them. Familiarity with Google Cloud tools will also give you an edge!
✨Showcase Your User-Facing Skills
Since this role is all about helping users, prepare examples of how you've successfully handled user queries in the past. Highlight your communication skills and your ability to remain calm under pressure—these are key in a service desk environment.
✨Understand the Hybrid Model
Get a grasp on what hybrid working means for IT support. Think about how you would manage support for users both in the office and remotely. Being able to articulate your approach to this will show that you’re ready for the challenges of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and how success is measured in this role. This not only shows your interest but also helps you determine if the organisation is the right fit for you.
