At a Glance
- Tasks: Support and mentor teams while delivering exciting IT projects and resolving technical issues.
- Company: Join a leading business that invests in the latest technology and values your growth.
- Benefits: Competitive salary, bonus, benefits, and opportunities for career progression.
- Other info: Exciting career development opportunities in a globally renowned company.
- Why this job: Make a real impact in IT support and grow your skills in a dynamic environment.
- Qualifications: Experience in IT support, strong communication skills, and a can-do attitude.
The predicted salary is between 45000 - 45000 £ per year.
Salary: up to £45,000 + Bonus + Benefits
Location: onsite in Milton Keynes
Working Hours: 40 hour working week
Contract: Permanent
An industry-leading business is looking to hire a Senior IT Support Engineer as they look to expand their support team. The Senior IT Support Engineer will be joining a business which is always investing in the latest technology and will be given the opportunity to increase their responsibilities and team beneath them.
In the role of Senior IT Support Engineer, you will be supporting individuals across all levels of the business over the phone, remotely or face to face. The Senior IT Support Engineer will also get the chance to work on an array of projects including but not limited to; conditional access rollouts, hardware upgrades and refreshes and implementing new technology/equipment. Furthermore, the Senior IT Support Engineer will be given the opportunity to grow and develop their career in other areas of IT, progressing to an Infrastructure or Modern Workplace Engineer or even becoming a Team Leader/Manager.
Responsibilities for the Senior IT Support Engineer:
- Deliver projects - conditional access rollouts, hardware upgrades and refreshes, application and operating system patching, implementing new technology/equipment and more
- Focus on resolving 2nd line tickets but willing to resolve 1st and 3rd line issues when required
- Perform system administration tasks
- Support individuals across all levels in the business
- Provide support over the phone, remotely or face to face
- Mentor and give guidance to junior Engineers
- Implement and support IT security controls
- Create and update documentation
- Provide out of hours and weekend support where required
Essential Skills for the Senior IT Support Engineer:
- Coached/mentored staff in the past or led a project
- Azure - onboard devices & group policies for Azure AD/On-prem
- M365 - creating policies, conditional access
- Intune - policy management
- Windows 10 or 11
- Networking (DHCP/DNS, TCP/IP) - troubleshooting
- Create and update documentation
- Soft skills - strong communicator, team player, can do attitude, willing to muck in and do what is required, fast learner, take responsibility & independent
Desirable Skills for the Senior IT Support Engineer:
- Experience with - Lenovo hardware, Endpoint controls (firewalls, BitLocker, MS Defender) or PowerShell
- Any relevant qualifications
- Past experience working in an MSP
If you are interested in the Senior IT Support Engineer vacancy which will provide training, project exposure and the chance to progress within this globally renowned business, please apply in the immediate instance.
Senior IT Support Engineer - up to £45,000 - Onsite in Milton Keynes employer: Involved Solutions
Join an industry-leading business in Milton Keynes as a Senior IT Support Engineer, where you will be part of a dynamic team that prioritises innovation and employee development. With a strong focus on the latest technology, you will have the opportunity to mentor junior engineers, lead exciting projects, and advance your career into roles such as Infrastructure Engineer or Team Leader. Enjoy a supportive work culture that values collaboration and offers competitive benefits, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer - up to £45,000 - Onsite in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your soft skills! As a Senior IT Support Engineer, communication is key. Be sure to highlight your ability to mentor others and work collaboratively during interviews. We want to see that team player attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Support Engineer - up to £45,000 - Onsite in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with Azure, M365, and any mentoring you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Soft Skills:Don’t forget to showcase your soft skills in your application. Being a strong communicator and a team player is just as important as technical skills for us. Share examples of how you've worked well with others!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. We can’t wait to hear from you!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Azure, M365, and Intune. Be ready to discuss how you've onboarded devices or managed policies in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Off Your Soft Skills
As a Senior IT Support Engineer, communication is key. Prepare examples of how you've mentored junior staff or resolved conflicts within a team. Highlighting your ability to communicate clearly and work well with others will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios, like troubleshooting a network issue or handling a difficult support ticket. Think through your past experiences and be ready to explain your thought process and the steps you took to resolve the issues.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their recent projects or initiatives, especially those related to technology upgrades. This will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
