At a Glance
- Tasks: Lead exciting IT projects and support users across the business.
- Company: Join a leading tech company investing in the latest technology.
- Benefits: Competitive salary, bonuses, and opportunities for career growth.
- Other info: Great chance to mentor junior engineers and progress your career.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 45000 - 45000 £ per year.
An industry-leading business is looking to hire a Senior IT Support Engineer as they look to expand their support team. The Senior IT Support Engineer will be joining a business which is always investing in the latest technology and will be given the opportunity to increase their responsibilities and team beneath them.
In the role of Senior IT Support Engineer, you will be supporting individuals across all levels of the business over the phone, remotely or face to face. The Senior IT Support Engineer will also get the chance to work on an array of projects including but not limited to; conditional access rollouts, hardware upgrades and refreshes and implementing new technology/equipment.
Furthermore, the Senior IT Support Engineer will be given the opportunity to grow and develop their career in other areas of IT, progressing to an Infrastructure or Modern Workplace Engineer or even becoming a Team Leader/Manager.
Responsibilities for the Senior IT Support Engineer:- Deliver projects - conditional access rollouts, hardware upgrades and refreshes, application and operating system patching, implementing new technology/equipment and more
- Focus on resolving 2nd line tickets but willing to resolve 1st and 3rd line issues when required
- Perform system administration tasks
- Support individuals across all levels in the business
- Provide support over the phone, remotely or face to face
- Mentor and give guidance to junior Engineers
- Implement and support IT security controls
- Create and update documentation
- Provide out of hours and weekend support where required
- Coached/mentored staff in the past or led a project
- Azure - onboard devices & group policies for Azure AD/On-prem
- M365 - creating policies, conditional access
- Intune - policy management
- Windows 10 or 11
- Networking (DHCP/DNS, TCP/IP) - troubleshooting
- Create and update documentation
- Soft skills - strong communicator, team player, can do attitude, willing to muck in and do what is required, fast learner, take responsibility & independent
- Experience with - Lenovo hardware, Endpoint controls (firewalls, BitLocker, MS Defender) or PowerShell
- Any relevant qualifications
- Past experience working in an MSP
If you are interested in the Senior IT Support Engineer vacancy which will provide training, project exposure and the chance to progress within this globally renowned business, please apply in the immediate instance.
Senior IT Support Engineer: Lead Projects & Growth in Milton Keynes employer: Involved Solutions
Join an industry-leading business in Milton Keynes as a Senior IT Support Engineer, where you will be part of a dynamic team that prioritises innovation and employee development. With a strong focus on the latest technology, you will have the opportunity to lead projects, mentor junior engineers, and advance your career into roles such as Infrastructure Engineer or Team Leader. Enjoy a supportive work culture that values collaboration and offers competitive benefits, including a salary of up to £45,000 plus bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer: Lead Projects & Growth in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior IT Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and soft skills. We recommend practising common interview questions and scenarios related to IT support. Show them you’re not just a tech whiz, but also a great communicator!
✨Tip Number 3
Don’t forget to showcase your project experience! Whether it’s conditional access rollouts or hardware upgrades, we want to hear about your hands-on experience. Be ready to discuss how you’ve led projects and mentored others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Senior IT Support Engineer position!
We think you need these skills to ace Senior IT Support Engineer: Lead Projects & Growth in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior IT Support Engineer role. Highlight your experience with Azure, M365, and any mentoring you've done – we want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your past projects align with what we do at StudySmarter. Keep it engaging and personal!
Show Off Your Soft Skills:We love a strong communicator! In your application, mention times when you've worked well in a team or resolved conflicts. This shows us you're not just technically savvy but also a great fit for our culture.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, M365, and Intune. Be ready to discuss how you've onboarded devices or created policies in the past. This role is all about tech, so showing that you can handle these tools will definitely impress.
✨Show Off Your Mentoring Skills
Since this position involves mentoring junior engineers, be prepared to share examples of how you've coached or led projects before. Highlighting your leadership experience will show that you're not just a tech whiz but also a team player who can guide others.
✨Prepare for Real-World Scenarios
Expect to tackle some practical scenarios during the interview. Brush up on troubleshooting common issues related to networking, Windows 10/11, and security controls. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Communicate Clearly and Confidently
As a Senior IT Support Engineer, you'll need to communicate effectively with individuals at all levels. Practice explaining complex technical concepts in simple terms. A strong communicator is always a plus, so let your personality shine through!
