At a Glance
- Tasks: Lead complex ServiceNow projects from start to finish, ensuring success and customer satisfaction.
- Company: Join a globally recognised tech organisation with a focus on enterprise transformation.
- Benefits: Competitive salary up to £100,000 plus bonus and comprehensive benefits package.
- Other info: Dynamic hybrid work environment with opportunities for professional growth.
- Why this job: Make a real impact by managing large-scale projects and driving effective decision-making.
- Qualifications: Strong experience in ServiceNow and project management; certifications preferred.
The predicted salary is between 54450 - 66550 £ per year.
Overview
In this senior role you will lead complex Service Now engagements from initiation to delivery, ensuring alignment with SOW, budget and customer outcomes.
You’ll govern programmes, manage risks, and oversee resource planning across multiple client engagements as part of enterprise transformation.
You will act as the primary customer contact for delivery, resourcing and commercial queries, driving effective decision making.
You’ll monitor engagement health, consultant performance and financials, and facilitate change orders when required.
This role sits in a globally recognised technology organisation, offering impact across cross‑functional teams and large deployments.
- Pay / Benefits
- bonus
- benefits package
Responsibilities
- Lead complex Service Now engagements from initiation through to successful delivery
- Manage delivery against SOW, budget, milestones and customer outcomes
- Establish governance, manage risks and issues and drive effective decision making
- Oversee resource planning and scheduling across multiple client engagements
- Act as a key customer contact for delivery, resourcing, scheduling and commercial queries
- Monitor engagement health, consultant performance, utilisation and financial performance
- Identify scope changes and support Change Order processes where required
- Work with delivery, practice, finance and commercial teams across the engagement portfolio
- Key requirements
- Strong experience managing Service Now projects and enterprise engagements
- Experience across Service Now ITSM, ITOM, ITAM and Platform workflows
- Strong understanding of Service Now solution design, architecture and integrations
- Experience leading large and complex delivery teams and client engagements
- Strong project management, governance, scheduling and risk management experience
- Ability to manage multiple engagements and SOW commitments simultaneously
- Experience conducting workshops and defining current and future state solutions
- Understanding of using AI within workflows, decision making and process improvement
- Strong customer and senior stakeholder management skills
- Service Now certification (CSA, CAD or CIS)
- PMP or PRINCE2 certification
- Customer-facing stakeholder management
- Workshop facilitation
- Commercial awareness
- Service Now ITSM
- Service Now ITOM
- Service Now ITAM
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