At a Glance
- Tasks: Provide 2nd line support for users and troubleshoot Microsoft technologies.
- Company: Join a growing IT team in a modern Microsoft environment.
- Benefits: Competitive salary up to £42,000 and hybrid working model.
- Other info: Collaborative team with opportunities for professional development.
- Why this job: Enhance your skills while making a real impact in IT support.
- Qualifications: Experience in 2nd line support and knowledge of Microsoft technologies.
The predicted salary is between 38250 - 46750 £ per year.
2nd Line Support Engineer Vacancy
Job Title
2nd Line Support Engineer
Salary
Location
London (Hybrid - 3 days onsite)
Type
Permanent
An exciting opportunity has arisen for an experienced 2nd Line Support Engineer to join a growing IT team supporting a modern Microsoft environment.
You'll provide 2nd line technical support across desktop, infrastructure and Microsoft 365 technologies, working closely with 1st and 3rd line teams to resolve escalated issues while contributing to a range of IT improvement projects.
Key Responsibilities
- Provide 2nd line support for users across hardware, software and Microsoft technologies.
- Troubleshoot issues across Windows 10/11, Microsoft 365 and Active Directory.
- Administer user accounts, permissions and Group Policy within Active Directory and Entra ID.
- Support Microsoft 365 services including Exchange Online, Teams and Share Point.
- Manage devices using Intune and assist with endpoint deployments.
- Troubleshoot networking issues including DNS, DHCP, TCP/IP and VPN connectivity.
- Build, image and deploy laptops and desktops.
- Escalate complex issues where required while maintaining excellent customer service.
- Assist with IT projects including Microsoft 365, cloud and infrastructure improvements.
- Maintain accurate documentation within the IT service management system.
Essential Skills - 2nd Line Support Engineer
- Previous experience in a
2nd Line Support Engineer or similar IT support role.
- Windows 10 & Windows 11 administration and troubleshooting.
- Active Directory, Group Policy and Entra ID administration.
- Microsoft 365 including Exchange Online, Teams and Share Point.
- Intune or other endpoint management platforms.
- Networking fundamentals (DNS, DHCP, TCP/IP and VPNs).
- Hardware troubleshooting, builds and device lifecycle management.
- Experience using an ITSM/ticketing system.
- Excellent communication and stakeholder management skills.
Desirable - 2nd Line Support Engineer
- Azure administration experience.
- Power Shell scripting.
- VMware or Hyper‑V exposure.
- Microsoft certifications.
- If you're an experienced
2nd Line Support Engineer looking to join a collaborative team with opportunities to develop your cloud and infrastructure skills, we'd love to hear from you.
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2nd Line Support Engineer - Hybrid - up to £42,000 in London employer: Involved Solutions
Involved Solutions is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the fast-paced world of equities trading. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, all within the vibrant setting of Bromley. Join us to be part of a leading global organisation where your contributions directly impact critical trading systems and regulatory advancements.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - Hybrid - up to £42,000 in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Involved Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Involved Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Involved Solutions!
✨Direct Apply to Involved Solutions
Let's not forget to apply directly through the Involved Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer - Hybrid - up to £42,000 in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Involved Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Involved Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Involved Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
