At a Glance
- Tasks: Provide 1st to 3rd line IT support and manage exciting infrastructure projects.
- Company: Established insurance organisation with a focus on innovation and growth.
- Benefits: Competitive salary, bonus, excellent benefits, and ongoing training.
- Other info: Great opportunity for career progression with funded certifications.
- Why this job: Join a dynamic team and work on cutting-edge cloud and infrastructure projects.
- Qualifications: Experience with Microsoft 365, Active Directory, and strong troubleshooting skills.
An established insurance organisation is looking for an enthusiastic IT Support Engineer to join its internal IT team. This is an excellent opportunity for an IT Support Engineer looking to move beyond a traditional support role. Alongside supporting users and maintaining core infrastructure, the IT Support Engineer will be heavily involved in a wide variety of infrastructure and cloud projects, giving you exposure to technologies and responsibilities that are often reserved for more senior engineers.
The IT Support Engineer will work across Microsoft technologies, virtualisation and infrastructure, helping deliver projects including cloud migration, system upgrades and security enhancements while receiving ongoing training and funded certifications to support your career progression.
Responsibilities:
- Deliver 1st, 2nd and 3rd line support across Microsoft infrastructure and business systems.
- Administer Microsoft 365, Active Directory and Microsoft Intune.
- Play a key role in infrastructure projects including system upgrades, cloud migration initiatives, platform improvements and technology refreshes.
- Configure and manage Microsoft Intune, including device enrolment, application deployment, Data Loss Prevention and security policies.
- Manage user accounts, permissions, access requests and Group Policies.
- Support Hyper V, VMware and virtualised environments.
- Perform patching, maintenance and infrastructure optimisation.
- Support networking, telephony and wider infrastructure technologies.
- Work closely with infrastructure, development and application teams on business improvement projects.
Essential Skills:
- Commercial experience administering Microsoft 365.
- Strong Active Directory administration experience, including Group Policy management.
- Experience supporting Microsoft Intune.
- Working knowledge of Microsoft Entra ID.
- Experience providing 2nd and 3rd line IT support.
- Excellent troubleshooting and customer service skills.
Desirable Skills:
- VMware or Hyper V.
- Microsoft 365 migration projects.
- Intune device enrolment, application control and Data Loss Prevention.
- 3CX or other VoIP platforms.
- Linux.
IT Support Engineer - up to £40k + Bonus + Excellent Benefits employer: Involved Solutions
Involved Solutions is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the fast-paced world of equities trading. With a strong focus on employee growth, we provide ample opportunities for professional development and a competitive benefits package, all within the vibrant setting of Bromley. Join us to be part of a leading global organisation where your contributions directly impact critical trading systems and regulatory advancements.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - up to £40k + Bonus + Excellent Benefits
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Involved Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Involved Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Involved Solutions!
✨Direct Apply to Involved Solutions
Let's not forget to apply directly through the Involved Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Involved Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Involved Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Involved Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
