At a Glance
- Tasks: Lead IT projects and drive continuous improvement in a dynamic environment.
- Company: Ambitious organisation with exciting growth plans and a focus on innovation.
- Benefits: Competitive salary, mentorship opportunities, and a chance to work with cutting-edge technology.
- Other info: Opportunity for career growth and hands-on experience in a supportive team.
- Why this job: Make a real impact by enhancing business operations through technology and process improvements.
- Qualifications: Strong IT background, project management skills, and a proactive mindset.
The predicted salary is between 55000 - 65000 £ per year.
An organisation with ambitious growth plans is seeking to appoint an IT Service Manager to take full ownership of its IT function. The IT Service Manager position offers a unique opportunity to lead the planning and execution of a diverse range of IT projects while adopting a continuous improvement approach to recommend and implement new systems and processes.
Key Responsibilities:
- Manage relationships with an external managed service provider and other third-party vendors
- Ensure the managed service provider delivers in accordance with agreed SLAs
- Promote the adoption of technology and process improvements across the business
- Oversee the end-to-end delivery of projects, including but not limited to: SharePoint enhancements, Copilot deployment, networking implementation, CCTV, AI utilisation to enhance business operations and the rollout of new initiatives
- In collaboration with the managed service provider, manage and maintain the IT estate
- Oversee SaaS platforms
- Provide mentorship and training
- Manage the Office 365 admin portal and ensure effective execution of the joiners, movers and leavers (JML) process
- Create and maintain comprehensive documentation
- Conduct internal audits
Essential Skills & Experience:
- Strong technical background with well-rounded IT knowledge and experience across Office 365, Active Directory, Intune and Networking
- Proven project management capabilities
- Demonstrable experience liaising with a managed service provider and other third-party vendors
- Proactive mindset with a commitment to continuous improvement and change implementation
- Highly organised and detail-oriented
- Strong written and verbal communication skills
- Analytical and methodical troubleshooting approach
- Willingness to be technically hands-on when required and learn new skills
Desirable Skills:
- Relevant certifications - Microsoft, Cisco or similar
- Exposure to AI implementation
- Familiarity with Salesforce and CCTV systems
- Experience in health and social care or housing sectors
How to Apply:
To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.
IT Service & Transformation Lead employer: Involved Solutions
Join a forward-thinking organisation that prioritises innovation and employee development in the heart of the city. As an IT Service & Transformation Lead, you will benefit from a collaborative work culture that encourages continuous improvement and offers ample opportunities for professional growth. With a focus on cutting-edge technology and a commitment to excellence, this role provides a unique chance to make a significant impact while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service & Transformation Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your skills in Office 365, project management, and vendor relations. Engage with relevant content and connect with industry professionals to increase your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and project management experience. Be ready to discuss how you've successfully managed relationships with service providers and implemented tech improvements in past roles.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your proactive mindset and commitment to continuous improvement—qualities we value highly!
We think you need these skills to ace IT Service & Transformation Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Service Manager role. Highlight your project management capabilities and any relevant technical knowledge, especially around Office 365 and networking.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your proactive mindset and commitment to continuous improvement. Use metrics where possible to show how you’ve made a difference in previous roles.
Keep It Clear and Concise:We love a well-structured application! Keep your writing clear and to the point. Avoid jargon unless it’s relevant to the role, and make sure your key skills stand out to grab our attention.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine in front of us!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, Active Directory, and Networking. Be ready to discuss how you've used these tools in past projects and how they can be leveraged for the role.
✨Showcase Your Project Management Skills
Prepare examples of projects you've managed, particularly those involving third-party vendors or service providers. Highlight your approach to ensuring SLAs are met and how you’ve driven continuous improvement in previous roles.
✨Communicate Clearly and Confidently
Since strong communication skills are essential, practice articulating your thoughts clearly. Be prepared to explain complex IT concepts in simple terms, as you may need to liaise with non-technical stakeholders.
✨Demonstrate a Proactive Mindset
Think about instances where you've identified problems and implemented solutions before they escalated. Share your experiences with adopting new technologies and processes, showing that you're always looking for ways to improve.
