At a Glance
- Tasks: Lead IT projects and improve systems while managing vendor relationships.
- Company: Dynamic organisation with ambitious growth plans and a collaborative culture.
- Benefits: Competitive salary up to £60,000, hybrid work, and professional development opportunities.
- Other info: Opportunity for mentorship and continuous learning in a fast-paced environment.
- Why this job: Make a real impact by enhancing technology and processes in a growing company.
- Qualifications: Strong IT background, project management skills, and experience with Office 365 and networking.
The predicted salary is between 60000 - 60000 £ per year.
An organisation with ambitious growth plans is seeking to appoint an IT Service Manager to take full ownership of its IT function. The IT Service Manager position offers a unique opportunity to lead the planning and execution of a diverse range of IT projects while adopting a continuous improvement approach to recommend and implement new systems and processes.
Key Responsibilities:
- Manage relationships with an external managed service provider and other third-party vendors
- Ensure the managed service provider delivers in accordance with agreed SLAs
- Promote the adoption of technology and process improvements across the business
- Oversee the end-to-end delivery of projects, including but not limited to: SharePoint enhancements, Copilot deployment, networking implementation, CCTV, AI utilisation to enhance business operations and the rollout of new initiatives
- In collaboration with the managed service provider, manage and maintain the IT estate
- Oversee SaaS platforms
- Provide mentorship and training
- Manage the Office 365 admin portal and ensure effective execution of the joiners, movers and leavers (JML) process
- Create and maintain comprehensive documentation
- Conduct internal audits
Essential Skills & Experience:
- Strong technical background with well-rounded IT knowledge and experience across Office 365, Active Directory, Intune and Networking
- Proven project management capabilities
- Demonstrable experience liaising with a managed service provider and other third-party vendors
- Proactive mindset with a commitment to continuous improvement and change implementation
- Highly organised and detail-oriented
- Strong written and verbal communication skills
- Analytical and methodical troubleshooting approach
- Willingness to be technically hands-on when required and learn new skills
Desirable Skills:
- Relevant certifications - Microsoft, Cisco or similar
- Exposure to AI implementation
- Familiarity with Salesforce and CCTV systems
- Experience in health and social care or housing sectors
How to Apply:
To express your interest in this opportunity, please submit your CV. Suitable applicants will be contacted to discuss the role further.
IT Service Manager - up to £60,000 + Benefits - Hybrid employer: Involved Solutions
Join a forward-thinking organisation that prioritises employee development and innovation in the heart of a vibrant community. As an IT Service Manager, you will benefit from a hybrid work model, competitive salary, and a culture that fosters continuous improvement and collaboration. With ample opportunities for professional growth and a commitment to adopting cutting-edge technology, this role is perfect for those looking to make a meaningful impact in their career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager - up to £60,000 + Benefits - Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and showcases your skills in Office 365, project management, and vendor relations. Engage with relevant content and connect with industry professionals to increase your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and project management experience. Be ready to discuss how you've improved processes in past roles and how you can bring that proactive mindset to the new position.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with managed service providers and your commitment to continuous improvement.
We think you need these skills to ace IT Service Manager - up to £60,000 + Benefits - Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Service Manager role. Highlight your experience with Office 365, project management, and any relevant certifications. We want to see how your skills align with our needs!
Showcase Your Projects:When detailing your experience, focus on specific projects you've managed or contributed to. Mention any improvements you implemented and how they benefited the organisation. This will help us see your proactive mindset in action!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate strong written communication skills, so let that shine through!
Apply Through Our Website:We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Office 365, Active Directory, and networking. Be ready to discuss specific projects you've managed and how you’ve improved IT processes in the past.
✨Showcase Your Project Management Skills
Prepare examples of your project management experience, particularly with IT projects. Highlight your ability to oversee end-to-end delivery and how you’ve worked with external vendors to meet SLAs.
✨Demonstrate a Proactive Mindset
Employers love candidates who are proactive about continuous improvement. Think of instances where you’ve implemented new systems or processes and be ready to share these during the interview.
✨Communicate Clearly and Effectively
Strong communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, it’s not just about what you know, but how you convey that knowledge.
