At a Glance
- Tasks: Troubleshoot issues, support users, and maintain IT systems in a fast-paced environment.
- Company: Join a dynamic team in Central London with a supportive culture.
- Benefits: Competitive day rate, hybrid work model, and opportunities for skill development.
- Other info: Opportunity for career growth and project involvement in a variety of environments.
- Why this job: Gain hands-on experience with diverse technologies and make a real impact.
- Qualifications: Experience in Windows support, Active Directory, and excellent communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: Central London (Hybrid)
Contract Length: 6 months + Extensions
Start Date: ASAP
Working hours: 8:00am to 5:00pm
Day Rate: up to £250 a Day inside IR35
A client of ours is looking for a 2nd Line Support Engineer to support their clients with a mixture of BAU and project work. The successful 2nd Line Support Engineer will be joining a fast-paced environment and a supportive team. The role will focus on troubleshooting issues, supporting users and maintaining IT systems.
They are seeking someone who is a quick learner, has a great attitude and excellent communication skills. The 2nd Line Support Engineer will have the opportunity to support a variety of different environments and users, working across a broad Microsoft-focused technology stack.
Essential skills - 2nd Line Support Engineer:- Windows 10 & 11 support
- Active Directory / Entra ID - user administration and group policies
- Office 365 - mailbox creation, email flow, distribution lists and security groups
- Intune - managed laptops and mobile devices
- Basic networking knowledge - TCP/IP, DNS, DHCP
- Experience handling escalations from 1st Line
- Azure - administration
- Project experience
- Microsoft certifications
- PowerShell (basic)
- MSP experience
If you are keen to work with a variety of technologies and continue developing your skillset, then please apply with a copy of your most up to date CV.
Hybrid 2nd Line Support Engineer: Windows & AD employer: Involved Solutions
Join a dynamic and supportive team as a 2nd Line Support Engineer in Central London, where you'll have the chance to work in a fast-paced environment while honing your skills across a diverse Microsoft technology stack. The company fosters a culture of continuous learning and development, offering opportunities for professional growth and the chance to tackle exciting BAU and project work. With a competitive day rate and a hybrid working model, this role provides an excellent balance of flexibility and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid 2nd Line Support Engineer: Windows & AD
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your expertise in Windows, Active Directory, or Office 365. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd Line Support Engineer. Think about how you'd troubleshoot specific issues and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hybrid 2nd Line Support Engineer: Windows & AD
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 10 & 11, Active Directory, and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Show Off Your Communication Skills:Since this role involves supporting users, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical issues simply.
Highlight Your Quick Learning Ability:We’re looking for someone who can adapt quickly in a fast-paced environment. Mention any experiences where you had to learn new technologies or processes on the fly – it’ll make you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Active Directory, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since this role involves supporting users, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, and be prepared to share examples of how you've effectively communicated with non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support scenarios. Think about how you would handle escalations from 1st Line support or troubleshoot a networking issue. Having specific examples ready will show you're a quick thinker and problem solver.
✨Highlight Your Learning Attitude
The client is looking for someone who is a quick learner. Share instances where you've picked up new technologies or skills rapidly. Mention any relevant certifications or courses you've completed, especially if they relate to Azure or PowerShell.
