At a Glance
- Tasks: Provide top-notch IT support and help users with their tech issues.
- Company: Globally renowned insurance firm with a focus on growth and development.
- Benefits: Competitive salary, bonuses, training, and career progression opportunities.
- Other info: Dynamic workplace with a strong emphasis on learning and development.
- Why this job: Kickstart your IT career and climb the ladder in a supportive environment.
- Qualifications: Experience in IT support, excellent communication, and a passion for technology.
The predicted salary is between 30000 - 35000 £ per year.
Location: Aldgate
Salary: £30,000 to £35,000 + Bonus + Benefits
Start date: ASAP
Working hours: 8:00am to 4:00pm
A globally renowned Insurance firm are looking for an 1st / 2nd Line Support Engineer to provide white glove support to their growing user base. The 1st / 2nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities.
They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1st / 2nd Line Support Engineer will receive training and annual performance reviews.
Essential skills - 1st / 2nd Line Support Engineer:- Active Directory
- MS Teams
- Mobile Device support
- Imaging laptops
- Hardware Support
- Ticketing system experience
- Willing to learn
- Troubleshooting mindset
- Excellent customer service skills
- Azure
- Intune
- ServiceNow
- Certifications
- Professional services experience
If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV.
Growth‑Oriented 1st/2nd Line IT Support Engineer employer: Involved Solutions
Join a globally renowned Insurance firm located in Aldgate, where you will not only provide exceptional 1st and 2nd line IT support but also enjoy a vibrant work culture that prioritises employee growth and development. With competitive salaries, bonuses, and comprehensive benefits, this company fosters a supportive environment that encourages continuous learning and career progression, making it an ideal place for passionate IT professionals looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Growth‑Oriented 1st/2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common IT support scenarios. Show them your troubleshooting mindset and how you handle customer service situations with ease.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. We recommend checking out our website for tailored opportunities that match your skills and aspirations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Growth‑Oriented 1st/2nd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see your can-do attitude and passion for IT shine through!
Craft a Catchy Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the role. Keep it concise, but make sure to mention your customer service skills and troubleshooting mindset.
Show Off Your Technical Skills:Don’t forget to include any relevant technical skills like Active Directory or MS Teams. We love seeing candidates who are eager to learn and grow in their IT journey!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, MS Teams, and mobile device support. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical experience and understanding.
✨Show Off Your Customer Service Skills
Since this role involves providing white glove support, be prepared to share examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you went above and beyond to help a user.
✨Demonstrate Your Troubleshooting Mindset
Employers love candidates who can think on their feet. Prepare to walk through a troubleshooting scenario during the interview. They might ask you how you would handle a specific technical issue, so practice explaining your thought process clearly.
✨Express Your Willingness to Learn
This company values growth and progression, so make sure to convey your eagerness to learn new technologies and skills. Mention any relevant certifications or training you've pursued, and express your excitement about future learning opportunities.
