At a Glance
- Tasks: Troubleshoot diverse technical issues and support a wide range of clients.
- Company: Rapidly growing Managed Service Provider with a friendly team.
- Benefits: Competitive salary, training opportunities, and hybrid working model.
- Other info: Join a supportive environment with excellent growth potential.
- Why this job: Gain exposure to multiple technologies while progressing your career.
- Qualifications: Experience in IT support and knowledge of Windows, networking, and Microsoft 365.
The predicted salary is between 32000 - 35000 £ per year.
Salary: £32,000 - £35,000 + Benefits
Location: Glasgow
Working Hours: Between 8:00am - 6:00pm (8 hour working days)
Working style: Hybrid 4 days in the office a week
Start date: ASAP
We are partnered with a rapidly growing Managed Service Provider that is seeking to add a skilled 2nd Line IT Support Engineer to their team. The 2nd Line IT Support Engineer will be responsible for troubleshooting a wide range of technical issues across a diverse client base, giving you exposure to multiple technologies, systems and environments.
The successful 2nd Line IT Support Engineer will be joining a friendly, supportive and collaborative team. The 2nd Line IT Support Engineer will also have the chance to progress up the ladder, receive training and accreditations.
Essential skills:
- Windows desktop & Server
- Active Directory / Azure
- Networking fundamentals - DNS, DHCP, VPN, TCP/IP
- Microsoft 365
- Intune
- Telecoms support - VoIP, Gamma, Giacom, SIP Trunk
Desirable:
- Virtualisation
- Backups & Disaster Recovery
- VLANs
- Firewalls
- Scripting & Automation
- Relevant IT degree or certifications
This is a great opportunity for you to progress your career and work with a wide variety of technologies and systems so please apply with your most up to date CV.
Hybrid 2nd Line IT Support Engineer - Growth & Training in Glasgow employer: Involved Solutions
Join a dynamic Managed Service Provider in Glasgow, where you will thrive in a supportive and collaborative work culture that prioritises employee growth and development. With a focus on training and accreditations, this role offers you the chance to enhance your skills while working with diverse technologies in a hybrid environment, making it an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid 2nd Line IT Support Engineer - Growth & Training in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions related to Windows, Active Directory, and networking fundamentals. We want you to feel confident and ready to showcase your skills!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and recent projects can give you an edge in the interview. We love when candidates show genuine interest in our mission and culture.
✨Tip Number 4
Apply through our website for a smoother process! It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, we’re always excited to see new talent joining our team!
We think you need these skills to ace Hybrid 2nd Line IT Support Engineer - Growth & Training in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the 2nd Line IT Support Engineer role. We want to see how your background aligns with the essential skills listed, like Windows desktop support and networking fundamentals.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how you can contribute to our friendly and collaborative team. We love seeing your personality come through!
Showcase Your Technical Skills:When detailing your experience, be specific about the technologies you've worked with. Mention any relevant certifications or training you've completed, especially in areas like Microsoft 365 or VoIP support, as these are key for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop and server environments, Active Directory, and Azure. Be ready to discuss how you've tackled technical issues in the past, as this will show your problem-solving skills and familiarity with the technologies they'll expect you to support.
✨Showcase Your Communication Skills
As a 2nd Line IT Support Engineer, you'll need to communicate effectively with clients and team members. Practice explaining complex technical concepts in simple terms. This will demonstrate your ability to bridge the gap between tech and non-tech folks, which is crucial in a support role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical issues or client interactions. Think of examples from your past experiences where you successfully resolved problems or improved processes. This will help you stand out as someone who can think on their feet and provide excellent support.
✨Express Your Desire for Growth
Since this role offers training and progression opportunities, make sure to express your enthusiasm for learning and advancing your career. Share any relevant certifications you're pursuing or skills you want to develop further, showing that you're committed to growing within the company.
