At a Glance
- Tasks: Provide top-notch IT support and guidance to clients while leading 1st Line Engineers.
- Company: Rapidly growing Managed Service Provider with a supportive team culture.
- Benefits: Competitive salary, structured training, and clear career progression opportunities.
- Other info: Fully onsite role in the heart of London with excellent growth potential.
- Why this job: Join a dynamic team and enhance your skills with modern technologies.
- Qualifications: Experience in 2nd Line Support, strong communication skills, and knowledge of IT systems.
The predicted salary is between 37000 - 42000 £ per year.
Salary: £37,000 - £42,000 + Benefits
Location: City of London
Working Hours: 9:00am - 5:30pm
Working style: Fully Onsite
Start date: ASAP
We are currently partnering with a rapidly growing Managed Service Provider at an exciting stage of their journey. Due to continued growth, they are looking to bring on an experienced 2nd Line Support Engineer to play a key role in delivering exceptional IT support to a diverse client base.
As a 2nd Line Support Engineer, you will act as a key point of contact for clients, providing high-quality technical support and guidance across the service desk while also serving as the technical escalation point for 1st Line Engineers. The 2nd Line Support Engineer will be joining a close-knit, supportive team within an MSP that invests in its people. Internal progression is actively encouraged, with structured training, exposure to modern technologies and clear pathways into senior engineering roles.
Essential skills - 2nd Line Support Engineer
- Entra ID & Active Directory
- GPO's & Conditional access policies
- Office 365
- Exchange
- Intune
- Knowledge of backups, cyber security, firewalls
- MSP experience
- Strong written and verbal communication skills
Desirable Skills - 2nd Line Support Engineer
- Networking - DNS, DHCP, VPN, VLAN
- Relevant certifications
- Project Experience
This is an excellent opportunity to develop your career within a rapidly growing organisation. If this sounds like the right next step for you, please apply with your most up to date CV.
2nd Line Support Engineer - up to £42,000 - MSP employer: Involved Solutions
Join a dynamic Managed Service Provider in the heart of the City of London, where your role as a 2nd Line Support Engineer will be pivotal in delivering top-notch IT support to a diverse clientele. With a strong emphasis on employee development, you will benefit from structured training and clear pathways for career progression, all within a supportive team environment that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - up to £42,000 - MSP
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might be looking for a 2nd Line Support Engineer just like you!
✨Tip Number 2
Show off your skills in real-time! Consider setting up a demo or a mini-project that showcases your expertise in Entra ID, Active Directory, or any of the essential skills listed. This can really impress potential employers.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of backups, cyber security, and firewalls. Being able to discuss these topics confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about helping you land that dream job, so make sure you submit your application directly to us for the best chance at getting noticed.
We think you need these skills to ace 2nd Line Support Engineer - up to £42,000 - MSP
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Entra ID, Active Directory, and other essential skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Show Off Your Communication Skills:As a 2nd Line Support Engineer, strong written and verbal communication is key. Use your application to demonstrate these skills—clear, concise language goes a long way in making a great impression!
Highlight Relevant Experience:If you've got MSP experience or relevant certifications, make sure to showcase them! We love seeing candidates who have hands-on experience with the technologies we use.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Entra ID, Active Directory, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Communication Skills
As a 2nd Line Support Engineer, you'll be the go-to person for clients. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about common issues you've encountered in previous roles and how you resolved them. This will show your practical experience and ability to think on your feet.
✨Highlight Your Team Spirit
Since you'll be joining a close-knit team, it's important to convey your collaborative nature. Share examples of how you've worked well with others in the past, especially in high-pressure situations, to show that you're a team player who can contribute positively to the work environment.
