At a Glance
- Tasks: Troubleshoot IT issues and support users in a fast-paced environment.
- Company: Join a dynamic team in Central London with a hybrid work model.
- Benefits: Earn up to £250 a day with opportunities for skill development.
- Other info: Great opportunity for career growth and working with diverse technologies.
- Why this job: Enhance your tech skills while making a real difference for users.
- Qualifications: Experience with Windows, Active Directory, and Office 365 is essential.
The predicted salary is between 50000 - 65000 £ per year.
Location: Central London (Hybrid)
Contract Length: 6 months + Extensions
Start Date: ASAP
Working hours: 8:00am to 5:00pm
Day Rate: up to £250 a Day inside IR35
A client of ours is looking for a 2nd Line Support Engineer to support their clients with a mixture of BAU and project work. The successful 2nd Line Support Engineer will be joining a fast-paced environment and a supportive team. The role will focus on troubleshooting issues, supporting users and maintaining IT systems.
They are seeking someone who is a quick learner, has a great attitude and excellent communication skills. The 2nd Line Support Engineer will have the opportunity to support a variety of different environments and users, working across a broad Microsoft-focused technology stack.
Essential skills - 2nd Line Support Engineer:- Windows 10 & 11 support
- Active Directory / Entra ID - user administration and group policies
- Office 365 - mailbox creation, email flow, distribution lists and security groups
- Intune - managed laptops and mobile devices
- Basic networking knowledge - TCP/IP, DNS, DHCP
- Experience handling escalations from 1st Line
- Azure - administration
- Project experience
- Microsoft certifications
- PowerShell (basic)
- MSP experience
If you are keen to work with a variety of technologies and continue developing your skillset, then please apply with a copy of your most up to date CV.
2nd Line Support Engineer - up to £250 a day - London (Hybrid) employer: Involved Solutions
Join a dynamic and supportive team as a 2nd Line Support Engineer in Central London, where you will thrive in a fast-paced environment while tackling diverse IT challenges. With a focus on employee growth, the company offers opportunities to enhance your skills across a broad Microsoft technology stack, all within a hybrid working model that promotes work-life balance. Enjoy competitive pay and the chance to make a meaningful impact by supporting a variety of users and systems.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - up to £250 a day - London (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for 2nd Line Support roles and practice your answers. We recommend setting up mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got experience with Windows 10 & 11, Active Directory, or Office 365, make sure to highlight these in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer - up to £250 a day - London (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 10 & 11, Active Directory, and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects!
Show Off Your Communication Skills:As a 2nd Line Support Engineer, you'll need to communicate effectively with users. Use your application to demonstrate your ability to explain technical issues in simple terms. We love clear and concise communication!
Highlight Your Problem-Solving Skills:Troubleshooting is key in this role. Share examples of how you've resolved issues in the past, especially if they involved escalations from 1st Line support. We’re looking for quick learners who can think on their feet!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Active Directory, and Office 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since this role involves supporting users, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, and be prepared to share examples of how you've effectively communicated with non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific support scenarios or escalations. Think through some common issues you might face as a 2nd Line Support Engineer and prepare your responses, focusing on your problem-solving approach.
✨Highlight Your Learning Attitude
The client is looking for someone who is a quick learner. Be ready to discuss how you've adapted to new technologies or environments in the past. Share any relevant training or certifications you've pursued, especially in Microsoft technologies.
