At a Glance
- Tasks: Provide top-notch IT support and guidance to clients while leading 1st Line Engineers.
- Company: Rapidly growing Managed Service Provider in the heart of London.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Great potential for internal progression and exposure to exciting projects.
- Why this job: Join a dynamic team and advance your career with modern technologies.
- Qualifications: Experience in IT support, strong communication skills, and knowledge of key technologies.
The predicted salary is between 37000 - 42000 £ per year.
Salary: £37,000 - £42,000 + Benefits
Location: City of London
Working Hours: 9:00am - 5:30pm
Working style: Fully Onsite
Start date: ASAP
We are currently partnering with a rapidly growing Managed Service Provider at an exciting stage of their journey. Due to continued growth, they are looking to bring on an experienced 2nd Line Support Engineer to play a key role in delivering exceptional IT support to a diverse client base.
As a 2nd Line Support Engineer, you will act as a key point of contact for clients, providing high-quality technical support and guidance across the service desk while also serving as the technical escalation point for 1st Line Engineers. The 2nd Line Support Engineer will be joining a close-knit, supportive team within an MSP that invests in its people. Internal progression is actively encouraged, with structured training, exposure to modern technologies and clear pathways into senior engineering roles.
Essential skills - 2nd Line Support Engineer
- Entra ID & Active Directory
- GPO's & Conditional access policies
- Office 365
- Exchange
- Intune
- Knowledge of backups, cyber security, firewalls
- MSP experience
- Strong written and verbal communication skills
Desirable Skills - 2nd Line Support Engineer
- Networking - DNS, DHCP, VPN, VLAN
- Relevant certifications
- Project Experience
This is an excellent opportunity to develop your career within a rapidly growing organisation. If this sounds like the right next step for you, please apply with your most up to date CV.
2nd Line IT Support Engineer | Onsite in City of London employer: Involved Solutions
Join a dynamic Managed Service Provider in the heart of the City of London, where your role as a 2nd Line IT Support Engineer will be pivotal in delivering top-notch technical support to a diverse clientele. With a strong emphasis on employee development, you will benefit from structured training and clear pathways for career advancement, all within a supportive team environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer | Onsite in City of London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise in Entra ID, Active Directory, or any other relevant tech. This can really make you stand out during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a 2nd Line Support Engineer. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace 2nd Line IT Support Engineer | Onsite in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Entra ID, Active Directory, and other essential skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Show Off Your Communication Skills:Since strong written and verbal communication is key for this role, consider including examples of how you've effectively communicated with clients or team members in your previous roles. Let us know you can handle client interactions smoothly!
Highlight Relevant Experience:If you've worked in an MSP environment before, make that clear! We love seeing candidates who understand the unique challenges and rewards of managed services. Share specific projects or experiences that showcase your expertise.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Entra ID, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any experience with backups and cyber security. The more specific examples you can provide, the better!
✨Showcase Your Communication Skills
As a 2nd Line Support Engineer, you'll be the go-to person for clients. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations. Think about how you would handle a technical issue or a difficult client. Prepare a few scenarios from your previous experience where you successfully resolved issues or escalated them appropriately.
✨Highlight Your Team Spirit
This role is all about teamwork! Be ready to talk about how you've collaborated with others in the past, especially in an MSP environment. Share examples of how you’ve supported 1st Line Engineers or contributed to team success.
