At a Glance
- Tasks: Resolve complex escalations and deliver hands-on infrastructure projects.
- Company: Established organisation in a fast-moving technical environment.
- Benefits: £325 per day, hybrid work, and potential for contract extension.
- Other info: Opportunity to work on exciting cloud and infrastructure initiatives.
- Why this job: Join a dynamic team and make a real impact on enterprise transformation.
- Qualifications: Strong technical skills in Microsoft Entra ID, M365, and Azure.
The predicted salary is between 78000 - 78000 € per year.
A highly established organisation is seeking a 2nd / 3rd Line Support Engineer to join on an initial 6-month contract with strong potential for extension. This role sits within a fast-moving technical environment where the focus is split between BAU escalation support and hands-on infrastructure project delivery. You will be working closely with infrastructure, cloud and security teams on key transformation and improvement initiatives.
The 2nd / 3rd Line Support Engineer will not only be responsible for resolving complex escalations, but will also play a key role in delivering infrastructure and cloud-based projects end-to-end. This includes assisting with system migrations, modern workplace rollouts, identity and access improvements and automation initiatives. This is a highly delivery-focused role where project work is a core part of the day-to-day, not just an add-on.
The successful 2nd / 3rd Line Support Engineer will have a proactive mindset, strong technical depth and the ability to take ownership of tasks within both support and project environments. You will be expected to work independently on project streams while also collaborating across wider technical teams.
Essential skills - 2nd / 3rd Line Support Engineer:- Microsoft Entra ID (Azure AD) administration and advanced troubleshooting
- Microsoft 365 (Exchange Online, SharePoint, Teams administration and migration support)
- Intune / Endpoint Manager (device build standards, policy deployment, large-scale rollout experience)
- Windows Server (2016/2019/2022) support and build/migration involvement
- Azure (VM provisioning, migrations, networking fundamentals)
- Networking troubleshooting (VPNs, firewalls, routing, DNS resolution)
- Microsoft Defender for Endpoint (security configuration and onboarding)
- PowerShell scripting for automation, remediation and deployment support
- Proven experience working on infrastructure or workplace transformation projects
- Microsoft Sentinel (SIEM integration and security uplift projects)
- VMware / virtualisation migrations or upgrades
- ITIL framework experience in structured project delivery
- Identity governance / conditional access rollout projects
- Experience delivering Microsoft 365 tenant migrations or device modernisation programmes
If you are a technically strong engineer who enjoys being hands-on with both escalation support and meaningful infrastructure and cloud projects, this contract offers excellent exposure to modern enterprise transformation work. Please apply with an up to date CV.
2nd / 3rd Line Support Engineer - £325 a day (Inside) employer: Involved Solutions
Join a highly established organisation in Central London as a 2nd / 3rd Line Support Engineer, where you will thrive in a dynamic and collaborative work culture that prioritises both individual growth and team success. With a focus on meaningful infrastructure and cloud projects, this role offers excellent opportunities for professional development and hands-on experience in a fast-paced environment, all while enjoying the benefits of a hybrid working model. Embrace the chance to contribute to significant transformation initiatives and enhance your technical skills in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd / 3rd Line Support Engineer - £325 a day (Inside)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is especially important for roles like 2nd/3rd Line Support Engineer where hands-on experience matters.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to infrastructure and cloud projects. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd / 3rd Line Support Engineer - £325 a day (Inside)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Entra ID, Microsoft 365, and any relevant infrastructure projects. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Show Off Your Technical Skills:In your application, emphasise your technical depth in areas like Azure, Windows Server, and networking troubleshooting. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Be Proactive in Your Approach:We love a proactive mindset! In your cover letter, share examples of how you've taken ownership of tasks or led projects. This will show us that you’re not just a support engineer but also a key player in project delivery.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Entra ID, Azure AD, and Microsoft 365. Be ready to discuss specific scenarios where you've resolved complex issues or contributed to infrastructure projects.
✨Showcase Your Project Experience
Prepare to talk about your hands-on experience with infrastructure and cloud-based projects. Highlight any migrations or rollouts you've been involved in, and be ready to explain your role and the impact of your contributions.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've tackled challenging escalations or troubleshooting tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you take ownership of problems.
✨Be Ready for Collaboration Questions
Since this role involves working closely with various teams, prepare to discuss how you've collaborated in the past. Share examples of how you’ve worked with infrastructure, cloud, or security teams to achieve project goals.
