At a Glance
- Tasks: Provide top-notch support to users and troubleshoot IT issues.
- Company: Globally renowned insurance firm with a focus on career progression.
- Benefits: Competitive salary, bonuses, training, and annual performance reviews.
- Other info: Dynamic workplace with opportunities for growth and learning.
- Why this job: Kickstart your IT career and climb the ladder in a supportive environment.
- Qualifications: Experience in IT support, excellent communication, and a passion for technology.
The predicted salary is between 30000 - 35000 £ per year.
A globally renowned Insurance firm are looking for an 1st / 2nd Line Support Engineer to provide white glove support to their growing user base. The 1st / 2nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities.
They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1st / 2nd Line Support Engineer will receive training and annual performance reviews.
Essential skills - 1st / 2nd Line Support Engineer:- Active Directory
- MS Teams
- Mobile Device support
- Imaging laptops
- Hardware Support
- Ticketing system experience
- Willing to learn
- Troubleshooting mindset
- Excellent customer service skills
- Azure
- Intune
- ServiceNow
- Certifications
- Professional services experience
If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV.
1st / 2nd Line Support Engineer - up to £35,000 - Insurance employer: Involved Solutions
Join a globally renowned Insurance firm located in Aldgate, where you will not only provide exceptional 1st and 2nd line support but also enjoy a vibrant work culture that prioritises employee growth and development. With competitive salaries, bonuses, and comprehensive benefits, this company fosters a supportive environment that encourages continuous learning and career progression, making it an excellent choice for those passionate about IT and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line Support Engineer - up to £35,000 - Insurance
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for 1st/2nd Line Support roles and practice your answers. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got experience with Active Directory, MS Teams, or any of the other essential skills listed, be ready to discuss specific examples. We want to hear how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 1st / 2nd Line Support Engineer - up to £35,000 - Insurance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Active Directory, MS Teams, and any ticketing systems you've used. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves providing white glove support, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Express Your Passion for IT:Let us know why you're passionate about IT! Share any personal projects or experiences that showcase your enthusiasm and willingness to learn. We love seeing candidates who are eager to grow.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Involved Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, MS Teams, and mobile device support. Be ready to discuss how you've used these tools in past roles or projects, as this will show your practical experience and understanding.
✨Show Off Your Customer Service Skills
Since this role involves providing white glove support, be prepared to share examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you went above and beyond to help a user.
✨Demonstrate Your Troubleshooting Mindset
Employers love candidates who can think on their feet. Prepare to walk through a troubleshooting scenario during the interview. They might ask you how you would approach a common IT issue, so practice explaining your thought process clearly.
✨Express Your Willingness to Learn
This company values a can-do attitude and a passion for IT. Be sure to convey your eagerness to learn new technologies and grow within the organisation. Mention any relevant courses or certifications you're considering to show your commitment to professional development.
