At a Glance
- Tasks: Support users with ticket resolution and face-to-face assistance in a dynamic IT environment.
- Company: Reputable organisation in Central London with a strong team culture.
- Benefits: Competitive salary, funded certifications, training, and career progression opportunities.
- Other info: Enjoy a collaborative atmosphere with regular socials and open communication.
- Why this job: Accelerate your IT career while working on exciting cloud projects and modern technologies.
- Qualifications: Experience with Office 365, Active Directory, and strong problem-solving skills.
The predicted salary is between 35000 - 40000 £ per year.
Location: Central London - 5 days a week onsite
Salary: £35,000 - £40,000 + Annual Salary Reviews + Benefits
Start date: ASAP
Working hours: 8:00am - 4:00pm
We are partnering with a highly reputable organisation seeking a 1st / 2nd Line Service Desk Analyst to join their close-knit IT team based in Central London. This is an excellent opportunity for a 1st / 2nd Line Service Desk Analyst looking to accelerate their IT career within a collaborative environment that actively invests in employee development through funded certifications, training and exposure to infrastructure and cloud-based projects.
Working as the dedicated onsite IT presence in the London office, the 1st / 2nd Line Service Desk Analyst will support users directly through a mixture of ticket resolution, face-to-face support and remote troubleshooting, while collaborating closely with Service Desk Engineers based across additional office locations. This is a varied position where no two days are the same, giving the 1st / 2nd Line Service Desk Analyst exposure to BAU support, project work and the opportunity to broaden your technical skillset across modern Microsoft technologies and cloud transformation initiatives.
Essentials - 1st / 2nd Line Service Desk Analyst:
- Experience working within an Office 365 environment
- Active Directory and Entra ID administration (users and group policy management)
- Windows device imaging and system administration
- Ability to manage priorities and work independently
- Strong initiative and problem-solving capability
Desirables - 1st / 2nd Line Service Desk Analyst:
- Intune
- Sage
- IFS
- Intelecs
What's in it for you?
- Funded certifications and training courses
- Exposure to infrastructure and cloud migration projects
- Career progression opportunities
- Project involvement alongside BAU support
- Strong team culture with regular socials
- Open and collaborative environment where communication is encouraged at every level
If you're a motivated 1st / 2nd Line Service Desk Analyst looking for a new challenge and the opportunity to develop your career within a supportive and forward-thinking environment, please apply with your most up to date CV.
1st / 2nd Line Service Desk Analyst - Hybrid - £37k - £40k employer: Involved Solutions
Join a highly reputable organisation in Central London as a 1st / 2nd Line Service Desk Analyst, where you'll thrive in a collaborative and supportive environment that prioritises employee development through funded certifications and training. With a strong team culture and opportunities for career progression, this role offers a dynamic work experience with exposure to modern Microsoft technologies and cloud transformation projects, making it an excellent choice for those looking to advance their IT careers.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line Service Desk Analyst - Hybrid - £37k - £40k
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Involved Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Involved Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Involved Solutions!
✨Direct Apply to Involved Solutions
Let's not forget to apply directly through the Involved Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st / 2nd Line Service Desk Analyst - Hybrid - £37k - £40k
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Involved Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Involved Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Involved Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
