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- Tasks: Provide 1st line IT support and troubleshoot issues for a variety of customers.
- Company: Join a growing managed services provider in the IT and Telecoms industry.
- Benefits: Gain hands-on experience, training, and career development opportunities.
- Why this job: Kickstart your IT career while making a real difference for clients.
- Qualifications: Some IT experience and strong communication skills are a plus.
- Other info: Dynamic team environment with opportunities for growth and learning.
The predicted salary is between 800 - 1400 £ per month.
Our client is offering one lucky apprentice a fantastic opportunity to join our expanding team of IT engineers. Within this role you will further expand your knowledge and gain extensive skills in IT. We are a managed services provider in the IT and Telecoms industry, working with a wide range of businesses across England.
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT. Your day-to-day roles will typically include:
- 1st line support for IT queries (telephone hotline)
- Use of remote tools to assist customers in troubleshooting problems
- Manage technical issues & solutions within the company help desk system
- Ensure clear, professional communication between the team and customer
- Create and maintain self-help documents
- Acting as first response to all incoming support tickets
- Make sure that client documentation is well maintained
- Onsite visits to our clients' offices to help them with IT
- Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
- Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and elevate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements
- Escalate non-routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through cabling and connecting equipment
- Identify a range of tools and or diagnostic equipment to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer's requirements
- Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy
Communication skills, IT skills, organisation skills, customer care skills, problem-solving skills, team working, patience are essential for this role.
Technology is more important for businesses now than it has ever been. But choosing an IT partner is not an easy decision. Whether you're looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.
Apprentice ICT Technician in Seaford employer: INVOLVE SELECTION LIMITED
Contact Detail:
INVOLVE SELECTION LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice ICT Technician in Seaford
✨Tip Number 1
Get to know the company before your interview! Research their services, values, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As you'll be the first point of contact for customers, being able to explain technical issues clearly is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled IT issues. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Apprentice ICT Technician in Seaford
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight any relevant IT experience you have in your application. Whether it's troubleshooting at home or helping friends with tech issues, we want to see how you've engaged with technology before!
Be Clear and Professional: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills. Keep your application clear and professional, just like you'd communicate with a client on the help desk.
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention how your skills align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we're looking for!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at INVOLVE SELECTION LIMITED
✨Know Your IT Basics
Brush up on your fundamental IT knowledge before the interview. Familiarise yourself with common troubleshooting techniques and basic networking concepts, as these will likely come up during your chat. Being able to discuss your understanding of 1st line support and remote assistance tools will show that you're ready for the role.
✨Practice Clear Communication
Since you'll be the first point of contact for customers, practice explaining technical issues in simple terms. Role-play with a friend or family member, asking them to pose as a customer with an IT problem. This will help you articulate your thoughts clearly and professionally during the interview.
✨Show Enthusiasm for Learning
This apprenticeship is all about growth, so express your eagerness to learn and develop your skills. Mention any relevant courses or self-study you've done, and be prepared to discuss how you plan to continue your education in IT. Employers love candidates who are proactive about their professional development!
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or the types of projects you might work on. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.
