ICT Technician Apprentice in Worthing

Our client is offering one lucky apprentice a fantastic opportunity to join our expanding team of IT engineers. Within this role you will further expand your knowledge and gain extensive skills in IT. We are a managed services provider in the IT and Telecoms industry working with a wide range of businesses across the Southeast of England. You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.

Your day‑to‑day roles will typically include:

• Use of remote tools to assist customers in troubleshooting problems
• Manage technical issues & solutions within the company help desk system
• Ensure clear, professional communication between the team and customer
• Create and maintain self‑help documents
• Act as first response to all incoming support tickets
• Make sure that client documentation is well maintained
• Onsite visits to our clients' offices to help them with IT
• Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
• Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply continuous professional development to support necessary business output and technical developments
• Operate safely and securely across platforms and maintain the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively, making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements
• Escalate non‑routine problems in line with procedures
• Use basic scripting to execute relevant tasks (e.g. PowerShell, Linux)
• Carry out routine maintenance across systems (e.g. IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of cabling or connectors equipment (physically or remotely)
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network‑related workloads (DNS, firewalls)
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through cabling and connecting equipment
• Identify a range of tools and diagnostic equipment to resolve communications or telecommunications requirements
• Undertake basic telecommunications activities in response to an allocated task, responsibility, instruction, or customer's requirement
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills required:

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Patience

Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you're looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.