At a Glance
- Tasks: Manage and grow customer accounts while delivering outstanding service in a fast-paced environment.
- Company: Join a supportive and friendly waste management team with career progression opportunities.
- Benefits: Enjoy a competitive salary and the chance to work in a growing industry.
- Other info: Be part of a dynamic team focused on sustainability and innovation.
- Why this job: Make a real impact by building strong client relationships and driving business success.
- Qualifications: Experience in waste management or customer account handling is essential.
We are looking for an experienced and commercially focused Customer Account Manager to join our growing waste management team. This role is ideal for someone with previous experience within the waste, recycling, skip hire, or environmental services industry who understands the importance of customer relationships, service delivery, pricing, and margin management. You will be responsible for managing both new and existing customer accounts, converting enquiries into profitable business, and delivering outstanding customer service in a fast-paced environment.
Key Responsibilities
- Manage and grow a portfolio of existing and new customer accounts
- Build strong, long-term client relationships to maximise retention and repeat business
- Handle incoming enquiries and bookings via email and telephone
- Prepare accurate quotations and negotiate commercially profitable rates
- Convert customer enquiries into confirmed sales orders
- Process orders accurately using the in-house system
- Resolve customer issues and complaints professionally, escalating where necessary
- Input invoicing details, pricing, and weight ticket information accurately
- Liaise with transport, operations, and technical teams to ensure smooth service delivery
- Identify opportunities to increase revenue and improve account performance
- Work collaboratively with the wider team to achieve company targets and business goals
What We’re Looking For
- Previous experience within the waste management, recycling, skip hire, or environmental services sector
- Proven background in account management, sales support, or customer account handling
- Strong commercial awareness with a focus on margins and profitability
- Excellent communication and relationship-building skills
- Ability to manage multiple customer accounts in a busy environment
- Highly organised with strong attention to detail
- Self-motivated, proactive, and solutions-focused
- Excellent customer service skills
- Good IT skills including Google Workspace, Microsoft Office, and CRM/in-house systems
Desirable Experience
- Experience working with hazardous, commercial, or industrial waste accounts
- Knowledge of waste transfer documentation and weight ticket processing
- Understanding of transport/logistics coordination within waste operations
What We Offer
- Competitive salary
- Supportive and friendly working environment
- Career progression opportunities
- Full-time permanent position
- Opportunity to join a growing and established business within the waste management sector
Customer Account Manager in West Bromwich employer: Involve Recruitment
Join our dynamic waste management team as a Customer Account Manager, where you'll thrive in a supportive and friendly environment that values your expertise and fosters career progression. With a competitive salary and the chance to build strong client relationships while contributing to a sustainable future, this role offers meaningful work in a growing industry that prioritises both customer satisfaction and employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the waste management industry and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of customer account management and the waste sector. Be ready to discuss how you've built strong client relationships and handled enquiries in the past. We want to see your passion for delivering outstanding service!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills and experience. Tailor your approach to show why you’d be a great fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect match for managing customer accounts in the waste management sector.
We think you need these skills to ace Customer Account Manager in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the waste management or recycling sectors. We want to see how your background aligns with our needs, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer account management and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Service Skills:In your application, emphasise your ability to build strong client relationships and handle enquiries effectively. We’re looking for someone who can deliver outstanding service, so share examples of how you’ve done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at Involve Recruitment
✨Know Your Industry
Make sure you brush up on your knowledge of the waste management and recycling sectors. Familiarise yourself with current trends, challenges, and innovations in the industry. This will not only show your passion but also help you answer questions more confidently.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific situations where you turned a challenging customer interaction into a positive outcome. This will demonstrate your ability to manage accounts effectively.
✨Be Ready to Discuss Profitability
Since the role focuses on margin management, be prepared to discuss how you've previously contributed to profitability in your past roles. Bring examples of how you negotiated rates or improved service delivery to enhance margins.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experience and handling potential customer scenarios.
