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For Companies At a Glance
- Tasks: Manage key customer relationships and ensure top-notch service delivery.
- Company: Established logistics firm experiencing exciting growth and expansion.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Why this job: Join a dynamic team and make a real impact in the transport and logistics sector.
- Qualifications: Experience in transport and logistics, with strong communication and relationship-building skills.
- Other info: Fast-paced environment with opportunities to manage multiple accounts and grow your career.
The predicted salary is between 36000 - 60000 £ per year.
My well-established client with extensive experience in storage and delivery are looking for a Customer Account Manager to join their team due to growth and expansion. It is essential to the role that you have a background in Transport and Logistics.
Duties include:
- Managing and developing key customer relationships, ensuring high levels of service delivery, and acting as the main point of contact between customers and internal operations.
- Focusing on customer retention, service performance, and identifying opportunities for account growth within the transport and logistics sector.
- Act as primary point of contact for allocated internal and external customer accounts.
- Build and maintain strong, long-term customer relationships.
- Ensure customer requirements and service level agreements (SLAs) are fully understood and met.
- Handle customer queries, service issues, and escalations in a professional and timely manner.
- Monitor daily and ongoing service performance for assigned accounts.
- Liaise closely with transport planners and operations teams to ensure smooth delivery.
- Proactively identify and resolve potential service issues before they impact the customer.
- Track KPIs such as on-time delivery, claims, and service compliance.
- Support contract renewals, pricing discussions, and service reviews.
- Identify opportunities for additional services, increased volumes, or improved efficiencies.
- Assist onboarding new customers and implementing new contracts.
- Maintain accurate account records, pricing, and customer documentation.
- Prepare regular customer performance reports and review meetings.
- Ensure all customer communications and agreements are documented.
Key Skills:
- Essential you have a background in Haulage, Transport & Logistics.
- Previous experience in Customer Account Management and Contract Management.
- Ability to identify sales opportunities.
- Strong communication and relationship-building skills.
- Able to manage multiple accounts in a fast-paced environment.
- Excellent problem-solving and organisational skills with ability to remain calm under pressure in a fast-paced environment.
- Confident working with transport management systems (TMS), CRM tools, and MS Office.
Desirable:
- Knowledge of UK haulage operations and compliance.
- Commercial awareness and basic pricing knowledge.
- Customer-focused with a proactive mindset.
- Team player with the ability to work independently.
Working hours - Monday to Friday 8am – 4pm (with flexibility to support operational requirements).
Customer Account Manager in Wednesbury employer: Involve Recruitment
Contact Detail:
Involve Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Wednesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and logistics sector. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their customer base and think about how you can contribute to their growth. We want you to show them you're not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in customer account management and logistics makes you the ideal candidate. Highlight your problem-solving skills and ability to build strong relationships with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Account Manager in Wednesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your experience in transport and logistics, and showcase how you've managed customer relationships in the past. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your previous roles that show your problem-solving abilities and how you’ve successfully managed multiple accounts. This will help us see you in action!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and personality. We love candidates who can communicate effectively while also being relatable. Let your unique voice shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Involve Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of transport and logistics. Understand the key challenges in the industry and be ready to discuss how your experience aligns with the role. This will show that you're not just interested in the job, but that you genuinely understand the sector.
✨Showcase Your Relationship Skills
Since this role is all about managing customer relationships, prepare examples of how you've successfully built and maintained strong connections in previous roles. Think about specific situations where you resolved issues or improved service delivery – these stories will make you stand out.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss times when you identified potential service issues and how you proactively addressed them. Highlighting your calmness under pressure will demonstrate your suitability for a fast-paced environment.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to customer account management in transport and logistics. Be prepared to discuss how you've tracked and improved KPIs like on-time delivery and service compliance in your past roles. This shows you're results-driven and focused on performance.
