At a Glance
- Tasks: Lead product development and provide top-notch technical support to customers.
- Company: Award-winning, ambitious company in the Black Country region.
- Benefits: 24 days holiday, duvet days, pension, gym discounts, and employee assistance programme.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in innovative projects and enhance customer experiences.
- Qualifications: Experience in technical management and strong knowledge of quality systems.
Involve Recruitment (Midlands) Ltd are once again working with a forward thinking, progressive and highly ambitious award winning company in the Black Country region!
The position of Technical and Product Support will play a pivotal leadership role in overseeing product development, specification, testing, certification, and technical customer support. This position sits at the intersection of Product Development, Sales, Operations, and our international manufacturing partners - ensuring projects are delivered smoothly, on time, and to the highest technical standards.
Daily duties:
- Project & Team Leadership
- Product Development
- Product Specification & Certification
- Management
- Smart Technology Leadership
- Master Keying Management
- Quality Assurance
- Training Support
- Technical Customer Support
Proven experience in technical management (lock manufacturing or related industry preferred but not essential; Manufacturing in general is essential). Strong knowledge of product specification, testing processes, certification management, and quality systems.
Benefits:
- 24 days holiday plus bank holidays
- Bank holidays and Christmas shut down
- Duvet days
- Company pension
- Company outings
- Reduced price gym membership
- 24/7 employee assistance programme and Bright HR benefits package
Technical Support Manager in Oldbury employer: Involve Recruitment
Join a dynamic and innovative company in the Black Country, where your role as a Technical Support Manager will not only challenge you but also provide ample opportunities for professional growth. With a supportive work culture that values teamwork and employee well-being, you'll enjoy generous benefits including 24 days of holiday, duvet days, and a comprehensive employee assistance programme. This is an exciting chance to be part of a forward-thinking team that prioritises quality and excellence in product development and customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Manager in Oldbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Support Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss how you've successfully managed projects and teams in the past, as this will show you're the right fit for overseeing product development and customer support.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! In the tech world, being able to think on your feet and provide solutions is key. Share examples of how you've tackled challenges in previous roles during your interviews.
✨Tip Number 4
Finally, apply through our website! We’ve got loads of exciting opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Technical Support Manager in Oldbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Manager role. Highlight your experience in technical management and any relevant skills that match the job description. We want to see how you can lead projects and support our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to product development and customer support. We love a good story!
Showcase Your Leadership Skills:Since this role involves project and team leadership, make sure to showcase your leadership skills in your application. Talk about times you've led a team or managed a project successfully. We’re looking for someone who can inspire and guide others!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Involve Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to product development and quality assurance. Be ready to discuss specific technologies or processes you've worked with, especially in manufacturing. This will show that you’re not just familiar with the concepts but can also apply them practically.
✨Showcase Leadership Skills
As a Technical Support Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams or projects in the past. Think about challenges you faced and how you motivated your team to overcome them. This will highlight your capability to manage and inspire others.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Knowing what they stand for will help you tailor your responses and show that you’re a good fit. Mention any similar values you share and how you can contribute to their ambitious goals.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions. Ask about their current projects, challenges they face in product support, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
