At a Glance
- Tasks: Manage customer orders from start to finish and ensure smooth export processes.
- Company: Join a leading manufacturing company in Oldbury with a focus on customer service.
- Benefits: Enjoy a competitive salary, 33 days holiday, and a balanced work week.
- Other info: Fast-paced environment with opportunities for career advancement.
- Why this job: Take ownership of customer satisfaction and make a real impact in the export sector.
- Qualifications: Experience in customer service and export documentation is essential.
The predicted salary is between 37500 - 37500 £ per year.
Involve Recruitment (Midlands) Ltd are recruiting for a Manufacturing company in Oldbury for a Customer Service AND Export Coordinator with exceptional customer service! This is a start to finish role – everything from processing the customer order until the order is complete and in the customers hands, so full ownership is required.
Working hours – 37 hr working week - Mon-Thu 08:30-4:30pm / Fri 8:30-4:00pm
Holidays - 33 days
Salary - £35,000 to £40,000
Job Description:
- Processing and following-up Customer orders.
- Answering Customers’ requests and ensuring Customer intimacy.
- Executing related import/export activities.
- Ensuring compliance with internal and local rules & regulations, in order to ensure business continuity.
- Daily interaction with Customers, Sales Managers, Credit Control, Order Fulfilment departments.
- Replying to customers enquiries and connecting them with correct contacts internally when required.
- Checking daily report to progress status of the outstanding orders.
- Order Entry including O&G orders from other production sites.
- Confirming details to customers, update on delivery issues/dates etc.
- Returns requests / Credit & Debit notes.
- Input of Complaints / updating of pricing, customer records.
- Assisting to raise new accounts/Ship to etc.
- Preparation of documentation for banking systems Letters of credit – and collections.
- Maintaining orders with OTIF codes where necessary.
Profile:
- Strong experience in Customer Service and Export Documentation.
- MS and ERP systems is required.
- Knowledge of shipping incoterms, letter of credit, bank collections, export requirements, particularly with respect to Hazardous goods.
We are looking to move swiftly on this position so please apply NOW.
We think you need these skills to ace Export Coordinator in Oldbury
Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Interpersonal Skills
Ability to Work Independently
Relationship Management
