Customer Service Manager

Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager!

This role will lead a team of 2 but very much lead by example and be a part of the team!

The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.

The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans, experience investigating warranties and ideally experience in both B2B and B2C as well as from WHITE GOODS OR ELECTRICAL GOODS DISTRIBUTION / MANUFACTURING BACKGROUND!

Salary – £35,000 to £45,000

Working hours are Monday to Friday 9am to 5pm

Daily duties include

· Day to day management of customer service team

· Complaint resolution

· Warranty investigation / credits and returns

· Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs

· Training and mentoring of customer service advisors

· Onboarding and recruitment of new employees

· Setting customer satisfaction targets / KPI’s and managing

· Ensuring the customer journey is seamless

· Implementing new processes and continuous improvement of processes and systems

· Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention

If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service / Customer Experience Manager / Leader then please apply!!