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For Companies At a Glance
- Tasks: Support clients in achieving their goals with software platforms and assist in customer engagement.
- Company: Invoka Consulting is a London-based consultancy focused on digital transformation through innovative software solutions.
- Benefits: Enjoy a competitive salary, employer-paid medical, 25 days holiday, and a paid volunteer day.
- Why this job: Kickstart your career in a dynamic environment while learning from experienced professionals in the SaaS industry.
- Qualifications: Recent graduates or those with up to one year of experience in customer service or tech roles are welcome.
- Other info: Proficiency in additional languages is a bonus; passion for customer success is essential.
The predicted salary is between 28800 - 43200 £ per year.
About Invoka Consulting
Invoka Consulting is a London-based software consultancy specialising in Collaborative Work Management (CWM), Customer Relationship Management (CRM), and Business Intelligence (BI) solutions. We help organisations streamline operations, improve collaboration, and optimise customer engagement by leveraging cutting-edge software platforms. Our expert advisory and professional services empower businesses to achieve seamless digital transformation through the implementation and adoption of best-in-class technologies.
The Role: Customer Success Associate
We are seeking a motivated and enthusiastic Customer Success Associate to join our team. This junior role is ideal for a recent graduate or someone with up to one year of experience looking to start their career in customer success within the SaaS space. You will support our client portfolio by helping customers achieve their goals with platforms like Smartsheet, acting as a reliable point of contact and learning from experienced colleagues.
You will gain hands-on experience working with leading global organisations, assisting with onboarding, adoption, and ongoing customer engagement to ensure success and satisfaction.
- Support the Customer Success team in managing client relationships and day-to-day customer needs.
- Assist in monitoring customer engagement and platform usage to help identify opportunities and risks.
- Help resolve basic customer queries and escalate more complex issues to senior team members.
- Support the preparation of customer success plans, onboarding materials, and training documentation.
- Participate in customer communications, including check-ins and feedback collection.
- Collaborate with Consulting and Sales teams to ensure customers receive a seamless experience.
Recent graduate or up to 1 year of experience in customer service, support, or an administrative role, ideally in a SaaS or technology environment.
Comfortable working with business software and quick to learn new digital tools.
Basic understanding or interest in SaaS, software platforms like Smartsheet, or project management tools.
Experience in a team-based work environment or internship in customer-facing roles.
Proficiency in additional languages is a plus.
Personal Qualities:
- Passion for delivering exceptional customer experiences and business value.
- Enjoys working with cutting-edge, web-based technologies and learning new tools.
Competitive starting salary & bonus potential
Employer-paid Private Medical and Dental
Monthly pension contributions
25 days paid holiday + 8 Bank Holidays + Birthday day off
Paid Volunteer Day for community support
Structured training and professional development opportunities
Project Associate - Sales employer: Invoka Consulting
Contact Detail:
Invoka Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Associate - Sales
✨Tip Number 1
Familiarise yourself with the software platforms mentioned in the job description, particularly Smartsheet. Understanding how these tools work will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Invoka Consulting on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experiences in customer service or support roles, even if they are from internships or part-time jobs. Highlight specific examples where you successfully resolved customer issues or contributed to a team project.
✨Tip Number 4
Showcase your passion for technology and customer success by staying updated on industry trends. Being able to discuss recent developments in SaaS or customer engagement strategies can set you apart from other candidates.
We think you need these skills to ace Project Associate - Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service or administrative roles. Emphasise skills related to SaaS and technology, as well as your ability to learn new tools quickly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the SaaS industry. Mention specific experiences that demonstrate your ability to support clients and work in a team environment.
Showcase Relevant Skills: In your application, highlight any experience with business software or project management tools. If you have proficiency in additional languages, be sure to mention this as it can set you apart from other candidates.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Invoka Consulting
✨Research Invoka Consulting
Before your interview, take some time to learn about Invoka Consulting's services and values. Understanding their focus on Collaborative Work Management, CRM, and BI solutions will help you tailor your responses and show genuine interest in the company.
✨Showcase Your Customer Success Passion
As a Customer Success Associate, it's crucial to demonstrate your enthusiasm for delivering exceptional customer experiences. Prepare examples from your past experiences, even if they are from internships or university projects, that highlight your commitment to helping customers achieve their goals.
✨Familiarise Yourself with SaaS Tools
Since the role involves working with platforms like Smartsheet, make sure you have a basic understanding of SaaS tools and project management software. Mention any relevant experience or coursework that showcases your ability to quickly learn and adapt to new technologies.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready for your interviewers can set you apart. Ask about the team dynamics, opportunities for professional development, or how success is measured in the role. This shows your proactive attitude and eagerness to contribute to the team.
