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- Tasks: Greet and seat members and guests, ensuring a warm welcome and high service standards.
- Company: Invited is the largest operator of private clubs in the US, enriching lives since 1957.
- Benefits: Enjoy flexible hours, a vibrant work culture, and access to top-notch amenities.
- Why this job: Join a dynamic team where you can make lasting connections and enhance guest experiences.
- Qualifications: Previous service industry experience preferred; high school diploma or equivalent required.
- Other info: Part-time role with opportunities for growth in a supportive environment.
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 150+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary
The Host Staff are responsible for creating the first and last impressions of the Club experience for Members and guests by providing the Three Steps of Service as Members/Guests are greeted and seated. Also responsible for maintaining an orderly work area and assisting with other staff positions, such as Member Services Representative duties, as requested.
Day-to-Day
- Maintain Invited service standards as outlined in the F&B Service training program at high standards.
- Know Members names and greet them promptly in a polite manner to provide a warm welcome, displaying a high-quality level of service.
- Converse with Members and guests in an outgoing and friendly manner. You will be asked to focus your attention on Members' and guests' needs and remain calm, professional, and courteous at all times, even when under pressure.
- Close out podium at the end of each shift and maintain it in an orderly fashion.
- Ensure daily assignments and side work is complete in respective areas to meet Club standards.
- Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible.
- Must be able to interact with Members/Guests professionally, helping them with changes and last-minute requests as needed.
About You
- Previous experience in service industry preferred.
- Previous experience working a telephone system preferred.
- Can be trusted to hold all member information strictly confidential.
- Ability to communicate and follow instructions.
- High school diploma or equivalent.
Invited is an Equal Employment Opportunity Employer. The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
Seniority level: Entry level
Employment type: Part-time
Job function: Design, Art/Creative, and Information Technology
Industries: Hospitality
Host Staff employer: Invited
Contact Detail:
Invited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Staff
✨Tip Number 1
Familiarise yourself with Invited's service standards and the Three Steps of Service. Understanding these principles will help you demonstrate your commitment to high-quality service during any interactions with the hiring team.
✨Tip Number 2
Showcase your interpersonal skills by engaging in conversations with current employees or members at similar establishments. This will not only give you insights into the role but also help you build connections that could be beneficial during the application process.
✨Tip Number 3
Prepare to discuss how you handle pressure and resolve complaints effectively. Since the role involves maintaining professionalism under stress, having specific examples ready can set you apart from other candidates.
✨Tip Number 4
Research Invited's culture and values thoroughly. Being able to articulate how your personal values align with theirs during interviews can significantly enhance your chances of landing the job.
We think you need these skills to ace Host Staff
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Host Staff position. Familiarise yourself with the key duties such as greeting Members and guests, maintaining service standards, and handling complaints.
Tailor Your CV: Highlight any previous experience in the hospitality or service industry on your CV. Emphasise skills that align with the job description, such as communication, customer service, and the ability to remain calm under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Invited and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Invited
✨Know the Company
Before your interview, take some time to research Invited. Understand their mission, values, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Excellent Communication Skills
As a Host Staff member, you'll be interacting with members and guests regularly. During the interview, showcase your communication skills by speaking clearly and confidently. Be friendly and approachable, as this reflects the kind of service Invited expects.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult guest or managing multiple requests at once. Think of examples from your past experiences where you successfully navigated similar challenges.
✨Showcase Your Team Spirit
Invited values teamwork and collaboration. Be prepared to discuss how you've worked effectively in a team setting before. Highlight your ability to support colleagues and contribute to a positive work environment.
