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- Tasks: Carry out warranty repairs on new build properties and liaise with customer service teams.
- Company: Leading construction company known for quality and professionalism.
- Benefits: Up to £45K salary, company vehicle, private healthcare, and 25 days annual leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Minimum 3 years experience in defect repairs and professional appearance.
- Other info: Opportunities for travel and performance-related bonuses.
The predicted salary is between 36000 - 54000 £ per year.
Customer Care Operative Required for Defect Repairs on the A1 M1 Corridor.
Invision are currently representing a leading Construction company who are recruiting for a Multi-Skilled Operative to carry out warranty repairs on new build properties.
Key Duties:- Liaising directly with the aftercare / customer service teams in relation to defects that require immediate repairs and response.
- Experienced in repairing defects, which includes (but not limited to): carpentry work, doors, kitchens, plumbing and pipework, wall and floor tiling, and all concrete repair work and minor roof repairs.
- Carrying out repairs of defects within occupied buildings and live environments.
- Liaising with the Customer service teams, updating them on progress of works carried out.
- Carrying out repairs of defective work with the highest possible regard to health and safety, ensuring compliance at all times.
- Ensuring works are completed as soon as possible on the first visit; if this is not possible, liaise with the customer service teams to draft in a specialist if required.
- Communicating with client representatives in a polite and professional manner.
- Upholding the image of the company by maintaining a professional and smart appearance at all times.
- Minimum 3 years experience.
- Working for a national housebuilder / developer would be advantageous.
- Professional etiquette and appearance.
- Happy to travel into London.
- A basic Salary up to £45,000.
- All travel fully paid for via Company Fuel Card / allowance.
- Company Vehicle & Tools Provided.
- Contributory Pension Scheme.
- Private Healthcare Plan.
- Performance Related Bonus starting at 4% of basic salary.
- Life Cover Scheme.
- 25 Days annual leave per year.
Customer Service Operative in Watford employer: INVISION RECRUITMENT LIMITED
Contact Detail:
INVISION RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative in Watford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction industry and let them know you're on the hunt for a Customer Service Operative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in defect repairs and customer service. Be ready to share specific examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Stay proactive! If you see a job listing that catches your eye, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're serious about landing the job!
✨Tip Number 4
Prepare for interviews by practising common questions related to customer service and defect repairs. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
We think you need these skills to ace Customer Service Operative in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in defect repairs and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your carpentry, plumbing, and tiling expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operative role. Share specific examples of your past work and how you’ve handled repairs in occupied buildings.
Showcase Your Professionalism: Since maintaining a professional image is key, make sure your application reflects that. Use a clean format, check for typos, and keep your tone polite and professional. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at INVISION RECRUITMENT LIMITED
✨Know Your Stuff
Make sure you brush up on your technical skills related to carpentry, plumbing, and other repairs mentioned in the job description. Be ready to discuss specific examples of defects you've repaired in the past, as this will show your hands-on experience.
✨Showcase Your Communication Skills
Since you'll be liaising with customer service teams and client representatives, practice how you communicate your repair processes clearly and professionally. Think of scenarios where you had to explain a complex issue to a customer and how you resolved it.
✨Emphasise Health and Safety
Highlight your understanding of health and safety regulations during the interview. Prepare to discuss how you've ensured compliance in previous roles, especially when working in occupied buildings or live environments.
✨Dress to Impress
First impressions matter! Make sure you arrive in smart attire that reflects the professional image of the company. This shows that you take the role seriously and are ready to uphold their standards.
