Resident Liaison Officer (RLO) Location: Sutton & West London, with travel across London as required Salary: £35,000 per annum + package Job Type: Permanent, Full-Time The Opportunity We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London. This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum. Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required. Key Responsibilities * Act as the main point of contact for residents throughout refurbishment and maintenance works. * Build positive relationships with residents, tenants, clients and site teams. * Communicate upcoming works, schedules, access requirements and potential disruption clearly. * Arrange appointments and coordinate access to occupied properties. * Handle resident queries, concerns and complaints professionally, resolving issues wherever possible. * Work closely with site managers, operatives and subcontractors to ensure works run smoothly. * Maintain accurate records of resident communications, appointments, feedback and complaints. * Monitor resident satisfaction and help ensure projects are delivered with minimal disruption. * Support vulnerable residents and provide a professional, empathetic service throughout the works. The Ideal Candidate * Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role. * Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous. * Excellent communication, organisational and relationship-building skills. * A professional, approachable and empathetic manner when dealing with residents. * Strong administration and record-keeping skills. * The ability to manage competing priorities and resolve issues effectively. * A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required. What's on Offer? * £35,000 annual salary. * Company vehicle with fuel card. * Laptop, mobile phone and iPad. * 20 days' annual leave plus 8 bank holidays. * The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London. Apply Now If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application. All applications will be handled confidentially
Resident Liaison Officer in Sutton employer: Invision Group
Join a leading main contractor in Bognor Regis, where you will be part of a dynamic team working on a significant £50m industrial development. This role offers competitive pay at £350 per day, a collaborative work culture that values your expertise, and opportunities for professional growth within large-scale projects. With a focus on safety and quality, you'll have the chance to make a meaningful impact while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Sutton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Invision Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Invision Group.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Invision Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
