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- Tasks: Be the go-to person for residents during refurbishment projects in West London.
- Company: Join a well-established refurbishment contractor making a difference in social housing.
- Benefits: Earn £15 - £20 per hour, enjoy pension contributions, annual leave, and company perks.
- Why this job: Engage with diverse communities while ensuring smooth project execution and resident satisfaction.
- Qualifications: Experience in social housing projects and strong communication skills are a must.
- Other info: Must have a clean driver's license and be based in or near West London.
Company: My client is an established refurbishment contractor with a strong presence across London and the Southeast. Their commitment to excellence drives them to delivering successful projects, within the prearranged time frame, and to the satisfaction of the clients and residents. Position Overview: They are seeking a customer service focused Resident Liaison Officer to join their team. This contractor is completing internal refurbishment packages in various areas within West London. Scope of works includes Kitchen and Bathroom upgrades, internal decorations, communal improvements etc. They want someone who is a confident communicator, who has strong understanding of social housing refurbishment schemes and has experience managing tenants whilst internal refurbishment works are ongoing. Key Responsibilities: * Serve as the primary point of contact for residents. * Addressing inquiries and complaints with professionalism and empathy. * Host monthly meetings for tenants, clients and contractors. * Produce regular progress reports. * Maintain records of tenant communication. * Report to stakeholders. * Encourage resident feedback. * Minimise disruptions to tenants and contractors. * Manage health and safety concerns. * Crisis management. Desired: * Experience working on social housing projects * Clean drivers licence and own vehicle * Longevity with current/recent employer * Based in West London or can reasonably commute * Understanding of internal refurbishment packages * Strong communication skills with the ability to engage confidently with diverse stakeholders. * Strong organizational skills with the ability to manage multiple tasks and priorities effectively. What’s in it for you? * Rate: £15 – £20 per hour * Pension Contributions * Annual leave * Company phone * Company uniform How to Apply: If you are interested in this opportunity and believe you have the desired attributes, please send an up-to-date copy of your CV. All relevant applicants will be contacted in due course
Resident Liaison Officer (West London) employer: Invision Group
Contact Detail:
Invision Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (West London)
✨Tip Number 1
Familiarize yourself with the specific social housing refurbishment schemes in West London. Understanding the local context and challenges will help you engage more effectively with residents and stakeholders.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you address tenant inquiries or complaints. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with professionals in the refurbishment and social housing sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals.
✨Tip Number 4
Prepare to discuss your organizational skills and how you manage multiple tasks. Think of examples from your past experience that demonstrate your ability to juggle responsibilities effectively.
We think you need these skills to ace Resident Liaison Officer (West London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Familiarize yourself with social housing refurbishment schemes and the specific needs of residents during internal works.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and social housing projects. Emphasize your communication skills and any previous roles where you managed tenant relationships or handled complaints.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the challenges faced by residents during refurbishment projects. Mention specific examples from your past experiences that demonstrate your problem-solving abilities.
Highlight Relevant Skills: In your application, be sure to emphasize your organizational skills and ability to manage multiple tasks. Mention your experience in hosting meetings and producing reports, as these are key responsibilities of the role.
How to prepare for a job interview at Invision Group
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to engage confidently with diverse stakeholders during the interview. Share examples of how you've effectively managed tenant inquiries and complaints in the past.
✨Understand Social Housing Refurbishment
Make sure you have a solid understanding of social housing refurbishment schemes. Research common challenges and solutions in this area, and be ready to discuss how your experience aligns with the company's projects, particularly in kitchen and bathroom upgrades.
✨Prepare for Crisis Management Scenarios
Crisis management is a crucial part of the role. Think of specific situations where you've had to handle crises or difficult situations with tenants. Be ready to explain your approach and the outcomes, showcasing your problem-solving skills.
✨Highlight Organizational Skills
The role requires managing multiple tasks and priorities effectively. Prepare to discuss your organizational strategies and tools you use to keep track of tenant communications, progress reports, and meetings. This will show that you can handle the demands of the position.
