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For Companies At a Glance
- Tasks: Act as the main contact for residents during construction, ensuring clear communication and support.
- Company: Join a growing contractor known for high-quality refurbishment and strong community values in London.
- Benefits: Enjoy a salary up to £35K, a company van, fuel card, pension scheme, and excellent progression opportunities.
- Why this job: Be part of a team that values professionalism and community impact while enhancing your communication skills.
- Qualifications: Previous experience as a Resident Liaison Officer and excellent communication skills are essential.
- Other info: Full UK driving licence is desirable; this is an entry-level, full-time position.
The predicted salary is between 28000 - 42000 £ per year.
1 month ago Be among the first 25 applicants
This range is provided by InVision Group Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Residential Liaison Officer – North London Area – Growing Contractor – Up to £35K + Van + Fuel Card
My client, we deliver high-quality refurbishment and construction services across London and the South East. Known for our client-focused approach and strong community values, we work closely with local authorities, housing associations, and residents to ensure our projects are delivered with care, professionalism, and minimal disruption.
The Role
We are seeking a proactive and personable Resident Liaison Officer (RLO) to join our growing team. You will act as the key point of contact between, our site teams, and residents during construction and refurbishment works—ensuring communication is clear, timely, and considerate at all times.
Key Responsibilities
- Be the main liaison between residents and the site/project team
- Provide clear information about scheduled works, access requirements, and timelines
- Address resident queries, concerns, and complaints in a professional and empathetic manner
- Arrange and attend resident meetings and drop-in sessions
- Carry out pre-entry visits and surveys
- Prepare and distribute resident letters and newsletters
- Support vulnerable residents and ensure their specific needs are considered
- Keep accurate records of all communication and issues raised
- Ensure excellent customer satisfaction throughout the works
Requirements
- Previous experience as a Resident Liaison Officer
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to work independently and manage your time effectively
- Understanding of social housing or refurbishment environments is a plus
- A full UK driving licence is desirable
Benefits:
- Up to £35,000 Basic Salary
- Company Van Provided or 10% Car Allowance
- Fuel Card
- Pension Scheme
- Annual Leave
- Excellent Progression Opportunities
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other, Information Technology, and Management
-
Industries
Construction
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Resident Liaison Officer employer: Invision Group
Contact Detail:
Invision Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the local community and housing associations in North London. Understanding their needs and concerns will help you connect better with residents and demonstrate your commitment to their well-being during the application process.
✨Tip Number 2
Highlight any previous experience in customer service or community engagement roles. Being able to showcase your interpersonal skills and ability to handle resident queries effectively will make you a strong candidate for the Resident Liaison Officer position.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed communication in challenging situations. This role requires empathy and clarity, so having real-life scenarios ready will show that you can handle the responsibilities of the job.
✨Tip Number 4
Network with professionals in the construction and refurbishment sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job with us at StudySmarter.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks such as communication with residents, addressing concerns, and managing schedules.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise your communication skills, organisational abilities, and any previous roles in social housing or refurbishment environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community engagement and your proactive approach. Mention specific examples from your past experiences that demonstrate your ability to handle resident queries and maintain clear communication.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Invision Group
✨Show Your Communication Skills
As a Resident Liaison Officer, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and empathetically during the interview. Use examples from your past experiences where you successfully managed resident queries or concerns.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of the position. Be ready to discuss how you would handle specific scenarios, such as addressing complaints or arranging resident meetings. This shows that you are proactive and understand the importance of the role.
✨Highlight Relevant Experience
If you have previous experience as a Resident Liaison Officer or in a similar role, make sure to highlight this during your interview. Discuss specific projects you've worked on and how you contributed to successful outcomes, especially in terms of community engagement.
✨Demonstrate Organisational Skills
The role requires strong organisational skills and attention to detail. Be prepared to talk about how you manage your time effectively and keep accurate records of communications. You might want to share tools or methods you use to stay organised in your work.
