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- Tasks: Engage with residents, ensuring they feel supported during refurbishment projects.
- Company: Join a leading contractor enhancing social housing across the UK.
- Benefits: Enjoy a competitive salary, car allowance, pension, and career growth.
- Why this job: Make a real difference in residents' lives while working in a supportive team.
- Qualifications: Experience in tenant engagement or customer care is essential.
- Other info: Opportunity to work on impactful projects in North London.
The predicted salary is between 30000 - 32000 £ per year.
A respected, award-winning construction firm operating across London and the Southeast is looking for a Resident Liaison Officer to assist with façade, restoration, and fire safety initiatives. The company prides itself on delivering exceptional construction projects while maintaining professional, transparent, and resident-focused communication. This role blends project support with resident engagement duties, acting as a central contact for building occupants while assisting project teams in achieving milestones. Core Responsibilities * Act as the primary contact for residents, responding to enquiries and providing timely updates * Assist Project Managers in coordinating delivery teams, surveys, and resident access arrangements * Maintain weekly quality checklists to track compliance and identify missing project documentation * Facilitate resident communications, including organising or attending meetings and issuing project updates * Establish and manage digital project records using SharePoint, ensuring all files are accurate and compliant * Track project milestones such as valuations, handovers, and post-completion periods * Support timesheet collection and submission to finance teams * Capture and organise visual content to showcase project progress and marketing material * Archive project documentation in line with GDPR and company procedures * Provide general administrative support to ensure smooth project delivery Candidate Profile * At least 2 years’ experience in a comparable role * Proficient in Microsoft Office and comfortable with IT systems * Strong organisational skills with keen attention to detail * Excellent interpersonal and communication abilities * Professional, reliable, and service-oriented * Positive, proactive mindset with a collaborative approach * Capable of supporting teams to meet deadlines and maintain high standards What\’s in it for you * £33,000 – £38,000 * Excellent progression opportunities * Warm company culture and collaborative work environment This role offers a great opportunity for an enthusiastic professional to grow within a supportive, quality-driven construction environment
Resident Liaison Officer employer: Invision Group
Contact Detail:
Invision Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges faced by residents during refurbishment projects. Understanding these nuances will help you connect better with tenants and demonstrate your commitment to their needs.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience as Resident Liaison Officers or in similar roles. Attend relevant events or join online forums to gain insights and make valuable connections that could lead to job opportunities.
✨Tip Number 3
Prepare to showcase your interpersonal skills during interviews. Think of examples where you've successfully managed resident concerns or facilitated communication between parties, as this will highlight your suitability for the role.
✨Tip Number 4
Research the company’s recent projects and community engagement initiatives. Being knowledgeable about their work will not only impress during interviews but also allow you to discuss how you can contribute to their mission of enhancing residents' lives.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in resident liaison, customer care, or tenant engagement roles. Emphasise any work you've done on occupied refurbishment or social housing projects, as this is essential for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Mention specific examples of how you've built positive relationships with residents and handled queries or complaints effectively.
Highlight Relevant Skills: In your application, clearly outline your organisational abilities and attention to detail. Provide examples of how you've managed access arrangements or coordinated with site teams in previous roles.
Showcase Your Empathy: Demonstrate your calm and solution-focused approach under pressure. Include instances where you've supported vulnerable residents or addressed their special requirements, as this aligns with the company's values.
How to prepare for a job interview at Invision Group
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their projects, values, and the specific role of a Resident Liaison Officer. This will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples from your past experiences where you've successfully engaged with residents or handled complaints. Highlight your ability to listen and respond empathetically to concerns.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult resident or coordinating access arrangements. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills.
✨Emphasise Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks, keep accurate records, and ensure smooth communication between residents and the site team. Providing concrete examples will strengthen your case.
