At a Glance
- Tasks: Carry out warranty repairs on new build properties and liaise with customer service teams.
- Company: Leading construction company focused on customer care and quality repairs.
- Benefits: Up to £45K salary, company vehicle, private healthcare, and 25 days annual leave.
- Other info: Opportunities for travel and career growth within a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Minimum 3 years' experience in repairs and professional appearance.
The predicted salary is between 36000 - 54000 £ per year.
Customer Care Operative Required – Defect Repairs - Mostly A1 & M1 Corridor – Up to £45K + Van + Package
Invision are currently representing a leading Construction company who are recruiting for a Customer Care Operative to carry out warranty repairs on new build properties across the M1 & A1 Corridor.
Key Duties:
- Liaising directly with the aftercare / customer service teams in relation to defects that require immediate repairs and response.
- Experienced in repairing defects, which includes (but not limited to): carpentry work, doors, kitchens, plumbing and pipework, wall and floor tiling and all concrete repair work and minor roof repairs.
- Carrying out repairs of defects within occupied buildings and live environments.
- Liaising with the Customer service teams, updating them on progress of works carried out.
- Carrying out repairs of defective work with the high possible regards to health and safety, ensuring compliance to health and safety at all times.
- Ensure works are completed as soon as possible on the first visit, if this is not possible then liaise with the customer service teams in order to draft in a specialist if required.
- Communicating with client representatives in a polite and professional manner.
- Upholding the image of the company maintaining a professional and smart appearance at all times.
Key Requirements:
- Minimum 3 years’ experience.
- Working for a national housebuilder / developer would be advantageous.
- Professional etiquette and appearance.
- Happy to travel into London.
What is in it for you?
- A basic Salary up to £45,000.
- All travel fully paid for via Company Fuel Card / allowance.
- Company Vehicle & Tools Provided.
- Contributory Pension Scheme.
- Private Healthcare Plan.
- Performance Related Bonus starting at 4% of basic salary.
- Life Cover Scheme.
- 25 Days annual leave per year.
Multi-Trade Operative employer: Invision Group
Invision Group is an excellent employer, offering a supportive work culture that prioritises safety and quality on landmark projects in Central London. Employees benefit from consistent hours, competitive pay, and opportunities for professional growth, making it a rewarding place to advance your career in the fire protection industry.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-Trade Operative
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction industry and let them know you're on the hunt for a Multi Trade Operative role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in defect repairs and your ability to work in occupied buildings. Make sure they know you can handle carpentry, plumbing, and all that good stuff!
✨Tip Number 3
Be proactive! If you see a job listing that catches your eye, don’t just sit back. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows you're serious about landing the job!
✨Tip Number 4
Dress to impress! First impressions matter, especially in customer-facing roles. Make sure you show up looking professional and smart, as it reflects well on both you and the company you're representing.
We think you need these skills to ace Multi-Trade Operative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in defect repairs and customer service. We want to see how your skills match the key duties listed in the job description, so don’t hold back on showcasing your carpentry, plumbing, and tiling expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Multi Trade Operative role. Mention your experience with warranty repairs and how you maintain a professional image while working in occupied buildings.
Showcase Your Communication Skills:Since you'll be liaising with customer service teams and clients, it's important to demonstrate your communication skills. In your application, mention any relevant experiences where you've successfully communicated with clients or resolved issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Invision Group
✨Know Your Stuff
Make sure you brush up on your technical skills related to carpentry, plumbing, and tiling. Be ready to discuss specific repairs you've handled in the past, as this will show your experience and confidence in the role.
✨Showcase Your Communication Skills
Since you'll be liaising with customer service teams and clients, practice how you articulate your thoughts. Use examples from previous jobs where you effectively communicated with clients or resolved issues to demonstrate your professionalism.
✨Dress to Impress
First impressions matter! Ensure you arrive in smart, professional attire that reflects the company's image. This shows respect for the interview process and indicates that you take the role seriously.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific situations, like dealing with a difficult client or managing multiple repairs at once. Think of examples from your past work that highlight your problem-solving skills and ability to work under pressure.
