Resident Liaison Officer (RLO) Milton Keynes | Up to £35,000 + Package We are currently recruiting for an experienced Resident Liaison Officer to join an established construction and refurbishment contractor, working on social housing refurbishment programmes in Milton Keynes. This is an excellent opportunity for a confident and personable individual with previous Resident Liaison experience within social housing, planned maintenance or refurbishment projects. The successful candidate will play a key role in maintaining positive relationships with residents, ensuring they are kept informed and supported throughout the works. The Role * Act as the main point of contact for residents throughout refurbishment and planned maintenance programmes. * Liaise with residents to explain upcoming works, project timescales and potential disruption. * Arrange appointments and access for site teams and subcontractors. * Provide regular updates to residents regarding progress and changes to schedules. * Manage resident queries, concerns and complaints professionally and efficiently. * Support vulnerable residents and ensure their needs are considered throughout the works. * Coordinate closely with Site Managers, subcontractors and project teams to ensure smooth delivery. * Carry out resident satisfaction surveys and maintain accurate records. * Assist with the management and resolution of issues arising during the programme. * Ensure a high standard of customer care is maintained throughout the project. Requirements * Previous experience working as a Resident Liaison Officer within social housing, refurbishment or planned maintenance. * Strong communication and interpersonal skills. * Excellent customer service skills with a professional and approachable manner. * Ability to manage resident expectations and resolve issues effectively. * Experience dealing with vulnerable residents would be advantageous. * Strong organisational skills and the ability to manage multiple priorities. * Full UK driving licence and access to a vehicle preferred. Salary & Package * Salary: Up to £35,000 per annum, depending on experience. * Additional package to be discussed. * Opportunity to join an established contractor delivering social housing refurbishment works. If you are an experienced Resident Liaison Officer looking for your next opportunity in Milton Keynes, we would welcome your application
Resident Liaison Officer in Milton Keynes employer: Invision Group
Join a leading main contractor in Bognor Regis, where you will be part of a dynamic team working on a significant £50m industrial development. This role offers competitive pay at £350 per day, a collaborative work culture that values your expertise, and opportunities for professional growth within large-scale projects. With a focus on safety and quality, you'll have the chance to make a meaningful impact while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Milton Keynes
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Invision Group, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Invision Group.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Invision Group
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
