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- Tasks: Lead customer care for residential projects, managing a team and ensuring top-notch service.
- Company: Join one of the UK's largest residential construction companies focused on quality.
- Benefits: Enjoy a competitive salary, bonus scheme, company car, and private healthcare.
- Why this job: Be part of a 5-star builder, making a real impact in customer satisfaction and project success.
- Qualifications: Experience in customer service management and problem-solving skills are essential.
- Other info: Opportunities for further training and professional development await you!
Customer Service Manager Required – 5* House Builder –North Cambridge & Suffolk Region – Up to £70K + Package + 15% Bonus I am currently representing a Top Construction company who are seeking to recruit a Regional Customer Care Manager to operate within a Roaming capacity to oversee residential projects across North Cambridge & Suffolk Region. My client is currently one of the biggest residential construction companies in the country, turning over more than £850 million and opting to build quality over quantity. The Position Reporting directly into the Group Customer Care Director, you will be required to oversee warranty period’s on approximately 500 residential units across several major Cambridge Based Sites. * You will also Manage a team of Customer Service Co-ordinators, liaising with sub-contractors and suppliers to ensure the region delivers the service that is expected of a 5-star house builder. * Can solve problems and the technical knowledge to investigate and resolve defects in an efficient and professional manner, often working to deadlines. What is in it for you? * A basic salary up to £70,000 * Company Car or Car Allowance (10% of Basic Salary) * Bonus Scheme up to 15% of Basic Salary * Fuel Card to Expense Personal & Work Travel * Contributory Pension Scheme * Private Healthcare * Life Insurance * Further training and qualifications offered * Excellent Continued professional development If you would be interested, please apply today
Customer Care Manager employer: Invision Group
Contact Detail:
Invision Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Familiarize yourself with the specific challenges and expectations of a Customer Care Manager in the construction industry. Understanding the nuances of warranty periods and defect resolution will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the construction sector, especially those who have experience in customer care roles. They can provide insights into the company culture and what the hiring managers are really looking for.
✨Tip Number 3
Prepare to discuss your problem-solving skills and technical knowledge in detail. Be ready to share specific examples from your past experiences that demonstrate your ability to handle defects and manage customer expectations effectively.
✨Tip Number 4
Research the company’s recent projects and their approach to customer service. Showing that you understand their commitment to quality over quantity will resonate well with the hiring team.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Care Manager position. Understand the key responsibilities, such as overseeing warranty periods and managing a team of Customer Service Coordinators.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service management or the construction industry. Showcase your problem-solving skills and technical knowledge related to residential projects.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the requirements of the role. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the position but also demonstrates your understanding of the company's values and how you can contribute to their success as a 5-star house builder.
How to prepare for a job interview at Invision Group
✨Understand the Company Culture
Before your interview, take some time to research the company's values and culture. Since they pride themselves on quality over quantity, be prepared to discuss how you can contribute to maintaining high standards in customer care.
✨Showcase Your Problem-Solving Skills
As a Customer Care Manager, you'll need to demonstrate your ability to solve problems efficiently. Prepare examples from your past experience where you've successfully resolved customer issues or defects, highlighting your technical knowledge.
✨Highlight Team Management Experience
Since the role involves managing a team of Customer Service Coordinators, be ready to discuss your leadership style and any relevant experience. Share specific instances where you've motivated a team or improved service delivery.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your genuine interest in the role. Ask about the challenges the team currently faces or how success is measured in this position. This will also help you gauge if the company is the right fit for you.
