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- Tasks: Provide first-line IT support and assist with system maintenance for over 900 users.
- Company: Join a dynamic team dedicated to enhancing IT infrastructure and user experience.
- Benefits: Gain hands-on experience, learn new technologies, and enjoy a supportive work environment.
- Why this job: Perfect for those eager to kickstart their IT career while helping others and solving problems.
- Qualifications: Some IT support experience preferred; basic knowledge of Windows 10 and Microsoft Office required.
- Other info: Ideal for high school and college students looking to grow their skills in a real-world setting.
We are looking for a proactive and detail-oriented IT Assistant to join our team, supporting over 900 users across multiple offices and sites. This is an excellent opportunity for someone eager to develop their IT skills while providing essential first-line support and assisting with system maintenance.
Key Responsibilities:
- Provide 1st line support for desktops, laptops, printers, mobile devices, and software.
- Log and resolve IT support requests, escalating issues when necessary.
- Assist with PC builds, installations, and basic troubleshooting.
- Support IT team with hardware setups and system maintenance.
- Help manage user accounts, passwords, and access permissions.
- Work with third-party providers to resolve hardware and network issues.
- Maintain system documentation and ensure daily backups are completed.
- Stay updated with new technologies to support IT improvements.
Skills & Experience:
- Some experience in IT support or a helpdesk role (6+ months preferred).
- Basic knowledge of Windows 10, Microsoft Office, and network troubleshooting.
- Strong problem-solving skills with a willingness to learn.
- Good communication skills and ability to assist non-technical users.
- An interest in developing expertise in IT infrastructure and support.
This role is ideal for someone looking to gain hands-on experience in IT support while working in a dynamic and supportive environment. If you're eager to grow your IT career, we’d love to hear from you!
Assistant IT Support employer: Invision Group
Contact Detail:
Invision Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant IT Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to navigate ticketing systems or remote desktop applications can give you a leg up during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 10 and Microsoft Office. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to explain technical concepts in simple terms. This is crucial when assisting non-technical users, and it will highlight your ability to work well in a team.
✨Tip Number 4
Stay updated on the latest IT trends and technologies. Mentioning any recent developments or tools you've learned about can demonstrate your enthusiasm for the field and your commitment to continuous learning.
We think you need these skills to ace Assistant IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in IT support or helpdesk roles. Emphasise your familiarity with Windows 10, Microsoft Office, and any troubleshooting skills you possess.
Craft a Strong Cover Letter: In your cover letter, express your eagerness to learn and develop your IT skills. Mention specific examples of how you've provided support in the past and your interest in working with a diverse user base.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Highlight situations where you've successfully resolved issues or assisted others with technical challenges.
Highlight Communication Skills: Since the role involves assisting non-technical users, make sure to mention your communication skills. Describe experiences where you've effectively communicated technical information to those less familiar with IT.
How to prepare for a job interview at Invision Group
✨Show Your Enthusiasm for IT
Make sure to express your eagerness to learn and grow in the IT field. Highlight any relevant experiences, even if they are minimal, and demonstrate your passion for technology and problem-solving.
✨Prepare for Common IT Scenarios
Familiarise yourself with common IT support scenarios, such as troubleshooting Windows 10 issues or resolving printer problems. Being able to discuss these situations and how you would handle them can impress the interviewers.
✨Demonstrate Communication Skills
Since you'll be assisting non-technical users, it's crucial to showcase your ability to communicate complex information clearly. Practice explaining technical concepts in simple terms to ensure you can convey your knowledge effectively.
✨Research the Company and Its Technologies
Take some time to learn about the company and the technologies they use. This will not only help you tailor your answers but also show that you're genuinely interested in the role and the organisation.
