Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth service delivery and resolving issues.
- Company: Join a fast-paced IoT company that values customer relationships and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: Experience in customer-facing roles, strong problem-solving skills, and a passion for AI.
The predicted salary is between 45000 - 55000 £ per year.
This role is for someone who genuinely loves being in the corner of their customers. As Service Delivery Manager, you'll be the face of our service experience and the person customers trust to get things moving, keep them informed, and make sure we're always delivering on our promises. This is a hands-on role in a fast-moving IoT business, and it suits someone who takes pride in being organised, responsive, and genuinely invested in the customers they look after. You will be AI curious, and act as the operational backbone between our customers and internal teams.
Key Responsibilities:
- Act as the trusted point of contact and escalation for customer issues and pain points, synthesising symptoms and needs, whilst providing the clarity needed to solve issues.
- Proactively monitor and manage our existing customers service levels against set contractual or standard SLAs.
- Run and co-ordinate structured and value adding service delivery reviews with key customers, using data and AI enabled insights.
- Collaborate with senior leadership to gather insights on customer pain points and opportunities to grow accounts.
- Oversee the incident management process within the business, ensuring compliance of internal teams and effective, clear management of impacted customers.
- Work with delivery teams to enable the fast deployment of new customer solutions and requirements as they transition to business-as-usual.
- Manage telecom provider performance and uptime, alongside localised connectivity performance of deployed IoT solutions.
- Identify opportunities to enhance the customer technology proposition, building succinct requirements and outcome focused priorities that will make a difference to our customers.
- Use and continuously improve AI tools to handle ticket triage, customer communications, and issue tracking, freeing up your time to support our customers further.
- Help build a culture where AI augments the team's capacity without compromising the quality of experience customers receive.
Skills and Qualifications:
- A natural trust builder, with proven experience in a similar customer facing role within a SaaS or MSP environment.
- Organised and action orientated, a self-starter who can effectively manage ambiguity.
- Excellent problem-solving skills who is able to use and develop structured approaches.
- Calm and professional under pressure who can effectively prioritise and communicate technical issues with simplicity.
- Demonstrated experience in managing priorities and writing technical requirements.
- Experience working with HubSpot.
- An advocate of AI and a willingness to implement cutting edge ways of working.
Preferred Qualifications:
- Experience in the Internet of Things (IoT) sector, with an understanding of connectivity technologies and challenges.
- Familiarity with network management, cloud-based platforms, and embedded systems.
- Experiencing using AI tools to enhance customer service propositions.
Service Delivery Manager employer: Invisible Systems
Contact Detail:
Invisible Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Service Delivery Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving prowess.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your passion for customer service in your application. We want to see how you've built trust with customers in the past and how you’ve tackled their pain points. Share specific examples that showcase your ability to keep customers informed and satisfied.
Be Organised and Action-Oriented: In your written application, demonstrate your organisational skills and proactive approach. We love self-starters who can manage ambiguity, so mention any tools or methods you use to stay on top of tasks and priorities. This will show us you're ready to hit the ground running!
Highlight Your Problem-Solving Skills: We’re looking for someone who can tackle challenges head-on. Use your application to describe situations where you’ve successfully solved complex issues, especially in a tech or SaaS environment. Keep it clear and concise, showing us your structured approach to problem-solving.
Embrace AI and Technology: Since we’re all about innovation, let us know how you’ve used AI tools in your previous roles. Whether it’s for customer communications or issue tracking, share your experiences and how they’ve improved service delivery. This will help us see your enthusiasm for cutting-edge technology!
How to prepare for a job interview at Invisible Systems
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company's customer base and their pain points. Familiarise yourself with their service delivery model and think about how you can enhance customer relationships using your experience. This will show that you're genuinely invested in their customers' success.
✨Showcase Your Organisational Skills
As a Service Delivery Manager, being organised is key. Prepare examples from your past roles where you've successfully managed multiple priorities or streamlined processes. Bring along any relevant metrics or data that demonstrate your ability to improve service levels and manage SLAs effectively.
✨Be AI Curious
Since the role involves leveraging AI tools, come prepared to discuss your experience with AI in customer service. Think of specific instances where you've used technology to enhance service delivery or solve customer issues. This will highlight your forward-thinking approach and willingness to embrace new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare for scenario-based questions where you might need to demonstrate how you'd manage a customer issue or improve service delivery. Practising these scenarios will help you articulate your thought process clearly during the interview.