At a Glance
- Tasks: Lead customer delivery journeys and ensure seamless project execution.
- Company: Dynamic tech company focused on innovative IoT solutions.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Join a collaborative team and embrace AI tools for continuous improvement.
- Why this job: Make a real impact by ensuring customers feel confident and satisfied from day one.
- Qualifications: Project management experience and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Location: Lowry Mill, Manchester
Reports to: Head of Operations
Salary Range: Up to £40,000 inc benefits
Job Overview:
First impressions define long-term relationships. As our Delivery Lead, you'll be responsible for making sure every new customer goes live with confidence ensuring requirements are delivered on time and customers are already feeling like they made the right decision choosing us. This is a hands-on, dynamic role sitting within our Operations team. You will need to be as comfortable co-ordinating a customer deployment as you are rolling up your sleeves on broader operational challenges. You'll work across internal teams, external partners, and customers to deliver right-first-time outcomes, using AI-enabled tools to make that process sharper and more consistent every time. If you love seeing projects land cleanly, and the handoff to business-as-usual feel seamless this role is for you.
Key Responsibilities:
- Customer Delivery & Experience
- Own the end-to-end delivery journey for new customers from project kick off through to a confident, successful go-live.
- Be the primary point of contact for customers during the delivery phase, keeping communication proactive and clear.
- Deliver customer training and initial technical guidance to accelerate time to value and set customers up for long-term success.
- Support customers in realising a tangible return on their investment.
- Project & Operational Delivery
- Develop and manage delivery plans, co-ordinating timelines and activities across internal teams and external partners.
- Carry out solution commissioning, ensuring every deployment meets our quality standards before handover.
- Maintain a clear and accurate audit trail of all delivery activity, keeping stakeholders informed at every stage.
- Ensure smooth, well-documented handovers to the Service Delivery team so nothing is lost in transition to BAU.
- Flex into broader operational activities as needed in support of our business objectives.
- AI & Continuous Improvement
- Use AI tools to bring consistency, speed, and visibility to the delivery process from project tracking to customer communications.
- Identify patterns across deployments and feed insights back into how we design and deliver at scale.
- Contribute to building a delivery experience that feels effortless for customers, even when the complexity behind it is anything but.
What We are Looking For:
- Confident engaging with a wide range of stakeholders.
- Experience in managing projects and delivery.
- An interest or relevant experience in the IoT or connected technology environment.
Delivery Lead in Manchester employer: Invisible Systems
At our Lowry Mill location in Manchester, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Delivery Lead, you will benefit from a competitive salary and comprehensive benefits while working in a dynamic environment that encourages professional growth and the use of cutting-edge AI tools. Join us to make a meaningful impact on customer experiences and enjoy the unique advantage of being part of a team that values your contributions and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Delivery Lead role.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on articulating your experience in project management and customer delivery clearly. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've successfully managed projects or improved processes. Use specific metrics if you can – numbers speak volumes and show you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Delivery Lead in Manchester
Some tips for your application 🫡
Show Your Passion for Delivery:When writing your application, let us see your enthusiasm for customer delivery. Share examples of how you've made a positive impact in previous roles, especially in managing projects and ensuring smooth transitions.
Be Clear and Concise:We love straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without fluff – we want to know what you bring to the table.
Tailor Your Application:Don’t just send a generic application. Take the time to tailor your CV and cover letter to our Delivery Lead role. Mention specific responsibilities from the job description and how your background aligns with them.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Invisible Systems
✨Know Your Delivery Journey
Familiarise yourself with the end-to-end delivery process. Be ready to discuss how you would manage a new customer's journey from project kick-off to go-live, highlighting your experience in keeping communication clear and proactive.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you successfully coordinated timelines and activities across teams. Emphasise your ability to maintain an accurate audit trail and keep stakeholders informed throughout the process.
✨Demonstrate Customer-Centric Thinking
Think about how you can ensure customers feel confident and supported during their deployment. Be ready to share strategies for delivering training and technical guidance that accelerates their time to value.
✨Embrace AI and Continuous Improvement
Research how AI tools can enhance delivery processes. Be prepared to discuss any relevant experience you have with these technologies and how you can contribute to making the delivery experience seamless for customers.
