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- Tasks: Shape the future of AI by training advanced language models in customer service scenarios.
- Company: Join Invisible Expert Marketplace, a leader in AI-driven customer support.
- Benefits: Flexible freelance role with competitive pay ranging from $6 to $65 per hour.
- Why this job: Use your customer service skills to impact AI development and enhance global communication.
- Qualifications: Experience in customer support and strong communication skills are essential.
- Other info: Work remotely and enjoy the freedom of a contract position.
The predicted salary is between 5 - 52 ÂŁ per hour.
Are you a customer service expert eager to shape the future of AI? Large-scale language models are evolving from clever chatbots into powerful engines of communication, support, and user engagement. With high-quality training data, tomorrow’s AI can democratize customer support, resolve issues faster, and personalise service experiences around the globe. That training data begins with you—we need your expertise to help power the next generation of AI.
We’re looking for Customer Service Representative specialists who live and breathe customer communication, problem-solving, CRM systems, conflict de-escalation, call centre operations, support ticketing systems, and omnichannel communication. You’ll challenge advanced language models on topics like live chat resolution, product troubleshooting, billing inquiries, tone calibration, refund handling, technical walk-throughs, and upsell/cross-sell interactions—documenting every failure mode so we can harden model reasoning.
On a typical day, you will converse with the model on realistic support scenarios and customer engagement tasks, verify accuracy and professionalism, capture reproducible error traces, and suggest improvements to our prompt engineering and evaluation metrics.
A bachelor’s or associate degree in business, communications, or a related field is ideal; prior experience in customer support, helpdesk platforms, or support QA signal fit. Clear, metacognitive communication—“showing your work”—is essential.
Ready to turn your customer service expertise into the knowledge base for tomorrow’s AI? Apply today and start teaching the model that will teach the world.
We offer a pay range of $6-to-$65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high-speed internet; company-sponsored benefits such as health insurance and PTO do not apply.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Customer Service Representative Specialist - Freelance AI Trainer Project in Wideopen employer: Invisible Expert Marketplace
Contact Detail:
Invisible Expert Marketplace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative Specialist - Freelance AI Trainer Project in Wideopen
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Get comfortable with common customer service scenarios and role-play them with a friend. This will help you articulate your problem-solving skills and show off your communication prowess during interviews.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or forums about AI and customer service. This knowledge will not only impress interviewers but also help you understand how your role fits into the bigger picture.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, you'll be one step closer to shaping the future of AI!
We think you need these skills to ace Customer Service Representative Specialist - Freelance AI Trainer Project in Wideopen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative Specialist role. Highlight your experience in customer communication, problem-solving, and any relevant CRM systems you've used. We want to see how your skills align with what we're looking for!
Showcase Your Expertise: In your application, don’t just list your previous roles—show us how you’ve excelled in them! Use specific examples of how you’ve handled customer inquiries, resolved conflicts, or improved processes. This is your chance to shine and demonstrate your metacognitive communication skills.
Be Clear and Concise: When writing your application, clarity is key. Avoid jargon and keep your language straightforward. We appreciate a well-structured application that gets straight to the point while still showcasing your personality and passion for customer service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to the right people. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Invisible Expert Marketplace
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Be ready to discuss specific scenarios where you excelled in problem-solving, conflict resolution, or using CRM systems. This role is all about shaping AI with real-world insights, so your expertise is key!
✨Familiarise Yourself with AI Concepts
Since this position involves training AI, it’s a good idea to understand the basics of how AI and language models work. You don’t need to be an expert, but showing that you’re keen to learn and engage with AI will definitely impress them.
✨Prepare for Role-Playing Scenarios
Expect to tackle realistic support scenarios during the interview. Practise how you would handle live chat resolutions or billing inquiries. Think about how you can demonstrate clear communication and professionalism in these situations.
✨Showcase Your Metacognitive Skills
This role requires you to 'show your work' when communicating. Be prepared to explain your thought process behind decisions and actions in customer interactions. Highlighting your ability to reflect on your methods will set you apart from other candidates.
